Edible Arrangements

My boyfriend wanted to get me something special for Valentines and ordered the roses in a glass vase with chocolate covered strawberries. The only thing they delivered were the chocolate covered strawberries and nobody would pick up the phone when trying to resolve the issue. Then after submitting a request for reimbursement, they asked when they could deliver the flowers the next day. Horrible customer service.
Mar 3rd, 2024

Don't order nothing from this place They don't pick up the phone and when they do hang up on you because the can't handle the pressure of running a business, stay away from this place
Feb 24th, 2024

Terrible customer service! No one ever answers the phone or returns calls.
Jan 21st, 2024

Ordered a $200 valentines gift a week in advance. On the delivery day it still had NOT gone out for delivery by 4pm, which on the delivery time slot I had selected up to 3:00 because it was going to a school for a teacher. No one answers the phones so I ended up driving almost an hour to go pick it up, and 45 mins back home. On top of this they wouldnt refund my delivery fees and Valentines Day fees I paid for the already $200 order. You pay this crazy amount for a bit of chocolate and some flowers for the convenience of having it and for the experience of the person receiving it to have there day at work made better by the surprise, not to drive all over town to get it, have it not be delivered anywhere near on time and still be charged for delivery.
Feb 29th, 2024

Ordered from the location. Reached out to the store and 1-800 number. Never received a response. Canceled order online and within 30 minutes my status order was updated to arrangement completed and out for delivery. Called my financial institution to cancel the payment before any delivery or status update was made. There is a reason why your overall score is low and you have the reviews pertaining to your business. This is unacceptable and 1 star is too high. Avoid this location and company at all cost. Have ordered edible arrangements in the past this experience is the absolute worse. Update 2/15: Spoke with the manager who was very apologetic. The drivers didnt show up and she had to hire third party help. She offered a full refund. Communication and follow up today was promising.
Feb 16th, 2024