W3

I was never late, actually paid well before the rent was actually due. On the last day of my lease, I planned to get the unit professionally cleaned before midnight (end of my lease), I was told via email that I had to submit keys prior to the end of their closing (1800hrs). So, that caused me to rush getting the rest of my items out of the unit. I also noticed the property patrolling my street ONLY the closer it got to 1800hrs, which was sort of sketchy. Prior to submitting my keys, I did a walk-through of the entire unit; opening/closing the doors and drawers that were not damaged at the time of my vacating the unit. I was told by William Lawson on a monitored and recorded line that their men damaged the drawer due to liner that I left in the drawer. He also told me that although my final charges stated I had a fee from the patio needing power washed, it was for the garage, not the patio. Then goes on to inform me that they charge everyone those fees. At this point, I am in question about several of the erroneous charges, as I should not be held responsible for them. I hope this is not retaliation from me choosing to move out. This leaves me no choice but to contact TREC.
Feb 29th, 2024

Even after they posted this commentary, I never received a response back after waiting over a week.
Feb 20th, 2024

Got discriminated in one of these communities by my community director and called their corporate office only to have their receptionist mock me and tell me someone would call me, and nobody ever did. Everyone in this company is just lazy, and you can see the careless response they gave me here
Jan 1st, 2024

Terrible. Nothing about the manisons of mckinney is luxury. the property manager is rude and unprofessional. the landscaping company is the worst. they sleep on lawns. leave there equipment in driveways. the workorders are not taken seriously. god forbid if you have an emergency. this place is full of bugs and they act as if its no big deal. disappointed for sure.
Sep 22nd, 2023

My partner/best friend committed suicide in our townhome, unexpectedly leaving me a 22yo single mother to our 1yo son. He was a good man, as well as our primary income and the person who qualified us as renters. I begged Luxe and corporate management (W3 Luxury Living) for humanity, grace, and a little compassion since I am not financially qualified to rent our townhouse alone, cant afford the monthly rent on my salary, and most of all, my mental health cant withstand staying there with memories of him in every room. But my pleas, even for negotiation, have been coldly and summarily dismissed, with corporate not bothering to respond to me and simply having Luxe management (Brooklin) resend the termination clause that lists payment options. Luxe is holding me solely responsible for the lease and all early termination fees, which total in the thousands of dollars. Their lack of care, complete disregard during a tragic, traumatic situation, and all-business coldness, highlight the complete absence of a soul in their staff, company, and management.
Nov 11th, 2023