Sun Auto Service

Apr 9th, 2024

Got me in when others couldn't. Great service! Above and beyond just an oil change and still good price.
Apr 8th, 2024

We have been customers of Sun Auto for over 12 years. They have seen our cars come and go. What I appreciate so very much about them is their willingness to listen to all of the women and kids in our family. We work with the same guys at the front (a few have been there as long as we have) and have had them bend over backwards to help us out in some tight situations.
Apr 8th, 2024

Man, I used to like this place, I don't know what happened. Here's what transpired recently when it came to them working on the A/C in my Ford Taurus. Our A/C recently stopped blowing cold air. We took it to Sun Auto to look at it because months earlier they fixed the A/C when it wasn't blowing AT ALL. So, on the off chance this new problem was covered under the warranty, we took it back. I was hesitant because that last time, they were seemingly more focused on *everything else* they had found "wrong" with it than the A/C. Which, of course, would cost another $1000 to take care of. Also, they wound up keeping the car overnight - which I only found out because I had to call in to find out what was going on. As in they never bothered to call me and tell me what needed to be done, what it would cost, etc. I mean, that's standard procedure, right? They look at your car, find out what's wrong, tell you what's wrong and how they'll fix it, what it'll cost, etc, and you take it from there. Am I wrong here? Now, I GET that auto shops, especially in Georgetown, can get busy. That's partly why we made an appointment in the first place. But, I still understand that they can't always get to your vehicle right away. The least you can do, I would think, is CALL the customer and say "Hey, we can't get to it today, is it OK if we keep it overnight or do you need it?" Instead, the guy working on the car just... left for the day. We dropped the car off at 8am (after making an appointment) and they told us they would take a look but if it was clear it wasn't related to what they fixed already, they'd have to charge us $200 to find the real problem. OK, sure, whatever. By noon they hadn't even looked at it. Well, I needed to get my car back to pick up my daughter from school in Jarrell. Even if they weren't able to FIX it before then, they should have at least been able to find the problem, right? Since they hadn't looked at it, I told them to go park it and I would pick it up and just come back another day. Well, my MIL and I get there in the time it took to get off the phone and drive there (I was in GT at the time, btw, not Jarrell), they had looked at it, charged us $200 and told us it was going to be such and such money PROBABLY and that they'd have to have our car overnight. It's interesting how quickly they went from "We haven't gotten to it yet" to "Oh, hey, we looked at it, give us $200" when it was apparent I was coming back to get it. I took the car to go pick up my daughter and never went back.
Apr 8th, 2024

Apr 7th, 2024