Petco

Darel Cantrell _{on Google}

Apr 7th, 2024

The associate that helped me with my fish was VERY RUDE. Would not speak to me and would not make eye contact. She also insisted that I was wrong when ordering mystery snails stated that Indica gold snail is not a mystery snail and gave me a hard time because I asked for 4 mystery snails. She provided me with Nerite snails and then gave me an attitude when I explained I wanted the gold ones. Thats when she told me I was wrong and that they are not mystery snails.
I am a premier Schirmer for my fish and my cats. I enjoy shopping at Petco however I do not appreciate her attitude towards me nor the way she got my fish nor the way she refused to say anything to me. VERY POOR CUSTOMER SERVICE.

Katy Wilson _{on Google}

Mar 30th, 2024

Grooming was awful! My dogs had appointments today at 12:45 and 1:00. I called at 4:15 and was told they needed another hour. I explained I could not wait any longer and would pick them up in 15 mins. When I got there they gave me the tickets to go pay for full services without seeing my dogs. After paying, the dogs were returned and 1 had half a cut and the other was not bathed or brushed at all. So my dogs spent 4 hours in a kennel with one dog receiving 1/2 a service yet I was billed $187 for both. Do not bring your animals here.