Randall Reeds Planet Ford 635

Just picked up my Gen 3 Raptor. Plant Ford 635 ensured I had the best buying experience ever. Ian was my sales lead and he was super helpful throughout the entire process from building and ordering, updating through the build process, and handling the aftermarket accessories I needed. He even had my truck ready three days before he promised it. I live up in McKinney, but I will be driving out to Garland to purchase all of my vehicles and accessories from Planet Ford 635. If you stop in, make sure you ask for Ian.
Sep 15th, 2021

Todavía está el vendedor elíseo Sánchez
Sep 14th, 2021

Definitely zero stars for such a bad customer service at the parts department and what's made things worse is the manager was standing and listening to the Hispanic guy talking to me like trash and he didn't interfere I called that manager twice still he ignored me the Hispanic guy said he dosen't care about your complaint you can post it on line honestly I've never seen it happening before what a nice staff I'm sure you will lose a lots of customers if you keep these people GM must keep an eye on those bad people
Sep 13th, 2021

I was asked to complete a survey for Randall Reed Planet Ford in Garland, Tx, some people may ignore this but I don’t because I want the company to know how the company is doing, the service this time was trash and very disrespectful. I was then asked by Suzanne to redo the survey and provided three free oil changes which were not honored due to me not receiving the survey from Suzanne, when this was not completed and now I was expecting to have this work done this month, I was told by a service guy they can no longer service my vehicle because Suzanne instructed them not to assist me, how professional is this?
Sep 13th, 2021

Nothing there I was looking for!
Sep 11th, 2021