SERVPRO of Galveston Island/Lake Jackson

Servpro came highly recommended to me and i am LESS than thrilled at what occurred at my residence. Idk if these things happened because I'm a new YOUNG homeowner and they thought of me as less than or the fact that I'm a black homeowner and they treated my home like it was their pig sty. Crew members came into my home and sat on my granite countertops, feet kicking on my beautiful ivory cabinets AND urinated all over my master and guest bathroom toilet seats and floors. Not to mention, the stuffing of toilet paper in both toilets, toilet paper on my granite bathroom countertops and the destruction of my beautiful hardwood floors that weren't damaged. I came into my house to footprints, paint, dirt, etc from these men's shoes all over my hardwood, not cleaned, and they tripped up a breaker and left my locked out of my home! I had no knowledge a breaker had been tripped, gave them access to my home via garage and they MANUALLY closed my AUTOMATIC garage!!! I called in several times to the local office that'd been handling my home and spoke with Michelle who gave attitude each time i called and brushed my concerns and attempts to speak with someone higher to the side. I then called again this evening and she finally gave me over to someone who said he was the general manager Shawn Watson and he had nothing more than a "well i told them to go and clean" and no remorse whatsoever. I highly wouldn't recommend having this company in your home. I am distraught!
Dec 28th, 2022

Aug 21st, 2022

May 12th, 2022

Servpro answered our call immediately and showed up in 30 minutes to get started on the issue. Very happy we were able to get started so quick! Service: Flood cleanup
May 1st, 2022

Great people. Professional work. Got my dryer lint line backup handled In short order. Service: HVAC duct & vent cleaning
Apr 29th, 2022