Hampton Inn & Suites Gainesville

Excellent near casino with friendly staff,good breakfast
Apr 9th, 2024

Nice room and service was good all around
Mar 26th, 2024

Stayed here for a show at Winstar. The location is perfect for that purpose (Lucas Oil Live is a 10 minute drive). The price was much cheaper than staying at the casino hotel. The room was spacious and absolutely spotless. At breakfast, the food service area was similarly extremely clean (which I've found to be a gamble at hotels of this tier). Overall, this hotel provides a very clean, comfortable, and well-situated alternative to the overpriced casino lodging. I'll definitely stay here again for future shows at Winstar.
Mar 26th, 2024

Mar 9th, 2024

Well this was disappointing. I have stayed at many Hampton Inns all over the country. This one was definitely at the bottom of my rankings. I stayed here for one night because of its proximity to Winstar. It's a quick and easy 10 minute drive so that was a big plus. The location of the hotel itself is kind of sparse. There is a Cracker Barrel next door so that is convenient if you want food without driving. Any food beyond that is going to require some travel. Check in was quick but not particularly friendly. No offer of water bottles or to capture my Hilton Honors number. There was no confirmation of what type of accommodations I had booked, cost, etc. Just asked for payment and gave me room keys.This hotel is definitely older and somewhat renovated. Carpet in the hallways needs some attention. Our room itself was OK. It was laid out well, fairly clean, and had no major maintenance issues. Or so we thought...more on that later. The bathroom was pretty standard and had soap, shampoo, conditioner and body wash bottles bolted to the walls. The bathtub was kind of in rough shape but it was functional. We left for a few hours and came back around 8pm. As we settled in for the night we tried to cool the room off as it was kind of stuffy. The knobs on the unit did nothing. There was a wall thermostat across the room which seemed to have some impact on the function of the unit. Thermostat claimed it was 72 in the room so I pushed it down to about 66 degrees. The ac kicked on for a few minutes and the room would get very cold quickly. Unfortunately the cool air would only last for a few minutes because the room would get very hot and stuffy again. The only way to get the ac to kick on again would be to lower the thermostat some more. Rinse and repeat all night long. Not too convenient if you plan to actually sleep and not baby sit a thermostat all night. There was little sleep to be had though. The bed was comfortable and clean. Unfortunately the people above us seemingly never found out how nice the bed was. Starting at 8:30pm it sounded like a gymnastics competition was taking place above us. Huge thuds, running, stomping, and rolling of chairs/luggage back and forth commenced until 2:30am. Around 10:30 I spoke with the front desk to see if there was anything that could be done about the excessive noise. The woman I spoke with said she would "check on it" and that was it. The mirrors and pictures on our walls were shaking from the thuds and stomping/running above us. I was finally able to sleep around 2:30. I had plenty of time to babysit the thermostat at least. In the morning we headed down to breakfast (which is usually one of my favorite parts of a Hampton stay). There was a much smaller selection of items than I am used to. Most things were empty and no one was attempting to refill them. I guess don't count on a full breakfast selection here. I attempted to speak with the front desk about the air conditioning and noise issues from the night before. There was no manager on duty and the woman we spoke with just agreed with me that I did indeed look tired. No apology or attempt to collect any information about the possible maintenance issue with the AC. It's not exactly ideal to have very little sleep before an 8 hour drive home. I understand noise issues from other guests arent the fault of the hotel. Not doing anything to try and remedy it, is. Based on this stay, I would not be willing to come back any time soon. Not worth what I paid for it at all. All the best reviews for this location seem to be from a long time ago. It would seem that there has been some changes within the business that have led to a recent decline. Many recent reviews mention the same issues I encountered so I know my experience wasn't just a one off situation.
Mar 8th, 2024