Simmons Bank

WORST WORK MANAGEMENT AND ENVIRONMENT TO WORK AT.
Jan 16th, 2024

I would NEVER DO BUSINESS WITH THIS BANK! I visited this banking institution to get change for $100 bill. It was the worse experience imaginable. First off the teller was rude, stating if I did not have an account that he would not be able to make change. I told him that I was from out of town trying to help my daughter move and my closest bank was 45 mins away. He told me that was not his problem. I asked to speak with the branch manager and was told they were not on site. I requested to speak with the assistant branch manager and he said, she will tell you exactly what I told you. I asked to speak with her regardless. I saw him walk into an office and he came back and said, she is busy with another customer and cannot speak to you. She said we cannot help you. I asked for the number to call back. The teller walked around the bank to an empty desk and pulled out a business card and handed it to me. I thanked him. When I looked over at the assistant mangers office, she was standing there texting on her phone. No one was in the office nor was she on the phone! I would NEVER DO BUSINESS WITH SIMMONS BANK! NO INTEGRITY! You are a banking institution, you should help the people in your community because it reflects upon your business ethics! When I called the number on the business card, it went to a random voicemail. Note: When I walked in there was only one customer in the whole bank, that ought to tell you what their community thinks about doing business with them as well! HORRIBLE CUSTOMER SERVICE! I also called their main banking customer service over 3 days ago and still have not received a call back!
Aug 3rd, 2023

We love our local Simmons Bank employees. They are so friendly and always helpful whether in the bank or while answering telephone inquiries!!
Jun 27th, 2023

Sep 30th, 2022

This bank is not the place to have your money. If you are a veteran or active service member this MOST certainly not the place to bank at. Couple years ago while I was in basic training the buyout by Simmons of landmark bank happened. Immediately my card didnt work and I didnt have access to purchase my haircuts or personal hygiene items. Resulting in me to have to open an USAA account. My card began working 3 weeks later. To which I began pulling cash out and making cashier checks to put in my USAA account. Thankfully I had good leadership who helped me get money taken care of. Also when I banked with Landmark I did not have overdraft protection for the reason of possibly losing my card and someone running up my account. When the buyout happened 2 services I cancelled attempted to charge my account with now Simmons. Simmons allowed the transactions to go through whilst my account was at 0.00 due to me transferring it to my now USAA account. The 2 services allowed put my Simmons account negative approximately $120. I couldnt close my Simmons account due to me being in basic. I was also never notified that these charges went through until I was being contacted constantly by a collection service. Which now has hurt my credit score. I attempted to call the branch manager in Gainesville after receiving more info from the collection service to which the woman I spoke with was beyond disrespectful to me when I attempted to figure out what the issue was. Eventually she told me about the 2 charges listed above. She had absolutely no respect for the situation I was in and acted as if I couldve controlled what happened whilst being 3 states away in basic. She also tried to blame Landmark bank for the issue. My family had used landmark for 10 years and none of us had issues. My family all ran into issues when the buyout happened as well. Please do not use any Simmons bank.
Sep 7th, 2022