Helzberg Diamonds

Fantastic customer service and experience with Karen and Rene. They took care of my questions and me as a customer. My ring looks fantastic!!!!
Apr 2nd, 2024

My mother purchased the necklace for me as a graduation gift in 2021. Since then it has broken 3 times. The first time they denied my lifetime covered we paid for. We had to pay $100+ to have it fixed elsewhere. The last two times thankfully the staff actually did their jobs. No one has ever tried to make it up to us. Today when I was trying to sort out my necklace pick up, the worker got frustrated with me and hung up while I was talking. Extremely poor customer service with staff that are either not adequately trained or lazy. Will never purchase from them again.
Mar 29th, 2024

My boyfriend and I had the most amazing, individualized, and special experience at Helzberg Diamonds at the Stonebriar Mall in Frisco! Maria was incredible, and we could tell she really cared about making us happy. She went above and beyond what I could have asked for, and she ensured that my engagement ring is even better than I imagined it could have been! Also, the store manager Jessica could not have been more helpful as a consult in helping me get the exact customization that I wanted. They walked us through the whole process and were very receptive to all of my questions. I would give them a zillion out if 10 review if I could!
Mar 24th, 2024

Karen at the Stonebriar mall store is amazing!!!! She always remembers my wife and I by name and provides impeccable service! We appreciate feeling like our purchase is important to them!
Mar 19th, 2024

Second update: it has now been almost a month. I have emailed helzberg 10 times with no response. What a joke. Update: I sent an email reply to the email address provided by Helzberg. I have now sent the email three times and have not received any communication back from them. And dont think that Im being impatient. I sent the first email over a week ago. Pitiful experience. Make sure you read the fine print on your receipt. My husband got me a pair of earrings from helzberg for my birthday. He made sure when he picked them up that they could be exchanged. At no time was it mentioned that return period is only 30 days. There was no mention of a time frame. Well as we all know life gets in the way of you making time to go to the mall to exchange something. The earrings have not been worn because I didnt love the style. They still carry the earrings in the store. Its not something that was discontinued. We were even willing to exchange them for something that was less expensive not asking for my money back. I will never step foot in or give that store my money ever again. I will be sharing my experience with friends and family so they dont make the same mistake that I did by shopping here.
Mar 18th, 2024