Farmers Insurance - Rob Johnson

Reach out to Carrie for your insurance needs! She's very informative and trustworthy!
Jan 28th, 2022

Customer service is always consistently top of the line
Jan 20th, 2022

Carrie Ball is extremely caring, knowledgable, and professional. None better in the Personal Insurance space!
Dec 4th, 2021

Carrie is amazing and always provides great guidance for those in need of insurance. She sincerely cares about her clients and makes sure that they have the right coverage no matter their season of life. Great job Carrie!
Nov 3rd, 2021

I had a great experience with this agency when I purchased my Auto, Home and Umbrella policies. However, when it came time for renewal my experience was horrible! I attempted to contact Rob half a dozen times via email and voicemail with no response. After over a month of no contact, my husband and I sent multiple emails requesting our policies be canceled. The renewals for our policies contained several items we wanted changed, and no one responded to discuss these changes and our options. I have since learned Farmers Insurance no longer provides a 1% home deductible. It has increased to 1.5% or 2%. Beware, the agents will attempt to sell you the product as the annual premium is decreased, but your deductible responsible is 1.5-2x higher if you need to use your policy. One agent in the office tried to tell me the "industry" was moving to all 1.5-2% deductibles. I shopped around and this is not the case. There are several insurance companies who still offer 1% deductibles. I have since switched companies, have the same coverage and was able to keep my 1% deductible. Unfortunately, due to the above stated reasons I would not recommend this agency or insurance company. With regard to the owner's response, I was given the same excuse of being on vacation when I was eventually able to get ahold of him, after having reached out over half a dozen times via emails and voicemails. Rob, it was 5 weeks between when I initially reached out to your office and when I was able to speak with you. I have a hard time believing you were on "vacation" for 5 weeks. Your office staff did not address my concerns regarding the policies for renewal. Your assistant gave 1 statement regarding the deductible changing. My questions for renewal included both my auto and homeowner's policies. When people make mistakes the professional way to handle it is to own those mistakes and apologize, not make excuses.
Jul 24th, 2023