Baskin-Robbins

Had my birthday cake made here and they did an amazing job!! Loved how it turned out
Mar 15th, 2024

Just picked up some ice cream for Mt Daugher and boy the kiddo at counter had severe attitude issues. In fact there used to be one more guy during day time who has similar attitude issues. No wonder I find this place empty all the time. They don't greet the customer and never pay attention to customer's needs. They behave as if they are giving away their stuff free of cost. I observed in the past that their attitude towards Asians is not so great. I want to let these guys know that Frisco has the majority of Asian customers than any cities around DFW metro and be more considerate and courteous towards customets. You guys are not doing free service.
Mar 5th, 2024

I walked in and I was greeted by a young man who looked quite like an ogre but he actually had a very nice personality and provided great hospitality for me and my special needs son Harrison. He told Harrison that he could try any flavor he wanted and he was patient while we were deciding on what to get. The ice cream was delicious and I am definitely going to be coming back soon.
Mar 5th, 2024

I showed up and placed 2 orders that included a 1 scoop bowl and a pint that included 2 flavors mixed in the pint. Once I advised the male employee I wanted 2 flavors to make up a pint, He says "we can't mix to two flavors, you have to be one pint each of the flavors you want." I immediately said I always order 2 flavors in one pint and his response " What location?" as if I had been mixed up what location I was at, which was insulting. I then asked him to call the owner as this is a franchise location and once I said that he refused and told me that he would make one pint as I originally requested...So at this point I am not happy, that this employee attempted to impact my order and experience negatively, had I not challenged what I was being told. What makes it even worse, I came here due to Coldstone Creamery down the street not having ice cream available (see my separate review). The Baskin Robbins ice cream tasted freezer burnt and old with no real taste.... Sad experience all around.
Mar 5th, 2024

Exceptional service from two boys in the back. Store was a bit busy but service was great!!
Mar 3rd, 2024