Zuri Modern Furniture

I typically avoid giving negative reviews. However, the lack of customer service is ridiculous! I walked into the Frisco location... Although the rep was speaking to a couple, he completely ignored me. While looping around the other side, he quickly acknowledged another customer who walked in but never never acknowledged my presence. I'll certainly take my business to a company and has better trained employees.
Mar 29th, 2024

Spoke with the design assistant Taylor Had custom design shell chairs in teal color for dining room. Comfortable and, very contemporary.thanks zuri!
Mar 20th, 2024

Mar 14th, 2024

In Short -- Sofa Quality is very poor for the price. Strongly I wont recommend this place. Long Details : I bought LUXOR RECLINING 3 SEATER SOFA( 3+2) during Thanks giving, I bought also with 5 year warranty. After 3 days of usage , I raised a case with customer care. I started seeing cracks and it had very less stuffing , on base seat and head rest. I told the quality looks very very poor. I even said them that the would have sent me a old stock from warehouse. One of the safa in 3 seater was shacking separately when we move. I took videos , pictures to prove my complaint. Then after 2 months of chase , they agreed to replace the head rest. The coordination between the customer care , warehouse and the delivery people were horrible , I was told they will replace the headrest , but the guys came and said they don't know about any delivery and they were sent only to repair the moving sofa. Raised the complaint again and then for the second time , they came with a Wrong sofa. Again raised a complaint and I asked for replacement , they took 45 days more and then replaced the sofa end of March. Again the stuffing was not they good , lots of cracks and the alignment was not correct. Raised complaint and the Zuri sofa expert confirm that this is their quality there is nothing wrong on that. So now after paying $6k am in a situation that I need to live with what I have. The total conversation period took 5 months (50 emails back and forth) and still going. Also My review was removed from Zuri site.
Apr 7th, 2024

the associate wearing jorts was so rude. ive never had such rude service at a store lol. its honestly amusing at this point. went to purchase a floor model lamp because they told us that was all they had available for that item. was ready to purchase it and asked the associate if he knew how to disassemble the lamp to fit it in the car and goes on to belittle us because the lamp was $200 since it was a floor model. i didnt know i had to spend over a certain amount to be treated nicely ?? at NO POINT did we argue about the cost we were ready to purchase it since we showed up after we had already gotten a quote but only needed help disassembling because we did not know how. we asked a simple question and got responded with attitude for no reason. if your store is gonna treat me like crap because i was buying a floor model why would i even purchase something from here
Mar 22nd, 2024