LucyFurniture.com

Drivers beware!! Avoid this business and the recklessly driven delivery van like the plague!! And don't bother calling the number on the side of the van to report the reckless driving. The guy who answers will be the one driving the van. He will just berate you and threaten you with violence.
Jan 31st, 2024

Horrible customer service
Jan 11th, 2023

They didn't respond to me on time, i like there prices but, no display... Seems like they are busy all the time....
Dec 8th, 2022

This place is a go if you are with a heavy tight budget. But, you get what you pay for. I took 3 seater reclining and love seat sofa. One and half years and it is gone. The wooden pieces under the sofa broke and it doesn't recline to the full. The seats went low(even with cushion) because of the cheap material. I would definitely NOT recommend this place if you need your furniture that atleast lasts for 4-5 years.
Jul 28th, 2022

3 years later and the owners still REFUSE TO COMPLY WITH COURT JUDGEMENT TO REFUND US FOR DAMAGED FURNITURE THEY REFUSED TO REPLACE. Still, after a year and a half, REFUSING TO COMPLY WITH COURT JUDGEMENTE to refund us for damaged furniture they sold us and wouldn't exchange. This store and its owners continue (as of today Jan 12/2021) to refuse to refund us per the judgement. Over a year now. You should really look up their other legal issues. Seem to think they can just laugh in the face of a judgement as they have done this before. *UPDATE Jan 2020* A judge ruled in our favor and THE STORE WAS ORDERED TO REFUND US and take back the furniture in question. It has been a month since the court date, and the store has REFUSED TO COMPLY WITH THE JUDGES ORDER. They have not filed an appeal, and as of today they lost the rights to get the furniture back, per the Judges order. So, there is no reason for them to have not satisfied the Judgement at this point, and likely do not intend to. Based on my conversation with the owner (recorded) it is clear he has no intention of ever paying. (Ill get to it when I can. You can send me an billing request monthly) According to Court records online, the owners Victor and Lucy Ramirez have done this before. Quick recap. We were a repeat customer of Lucy Furniture. We bought a dining server that was delivered heavily damaged. They refused to exchange it. Their excuse? They thought we somehow caused some of the damage (just the light scratches on the top) and therefore they couldnt take it back. We notified them in less than 2 hours after delivery of the damages. And the damages are clearly from assembly or transport. This is how they treat a repeat customer. We spent several months (May-Oct 2019) trying to resolve this issue directly with the store and its owners, Victor and Lucia (Lucy) Ramirez. All we wanted was to exchange the furniture for one that was not damaged. However, were forced to take them to court. The pictures below show the extent of the defects. When the Judge saw these pictures, he asked the stores owner if they thought it was acceptable, because he did not. Even the stores owner said he did not find them acceptable. It took the judge all of 30 minutes to rule in our favor. Update: We confirmed this store is operating FRAUDULENTLY. We confirmed with the manufacturer that the owner is being dishonest regarding the resolution options they have provided him. They have gone as far asking the owner to provide us the email communications between them and the store. The owner is now no longer responding to either us or the manufacturer. Avoid this store! Our experience with the store and its owner was completely unacceptable. This despite us being repeat customers! The stores owner, Victor, believes buying brand new furniture is like buying a pre-owned home, and the buyer should expect the item to need some reconditioning. (Per his own words via email). Within 2 hours of delivery of a dining server, we notified Victor of defects. This included deep scratches to inside panels, clearly from assembly. Despite the manufacturers 90-day warranty, Victor is unwilling to replace the item. He believes we caused the damage (in 2 hours, even though we left immediately after delivery), and that he is only authorized to provide a repair. From what I understand, this involves using a marker to fill in the color of these deep scratches on our brand-new piece of furniture. Because of course we should expect a brand-new piece of furniture to have some defects according to Victor. After multiple email correspondences, with no acceptable resolution from the store, we are now pursuing 3rd party avenues to seek resolution.
Jun 29th, 2022