AutoNation Ford Frisco

Very professional team and had my truck ready in a timely matter. Go see Moe in new car sales. He is one of the best salesmen at the dealership. Go me in and out in 2 hours.
Sep 16th, 2021

Very professional team and had my truck ready in a timely matter.
Sep 15th, 2021

Sep 14th, 2021

I am not sure what has happened to basic human decency. Today, as I was leaving a doctors appointment for my daughter, my car randomly starting overheating and died in a busy intersection out of no where. Bankston Ford was the closest place to me that I could think to get help, so I babied the car there and shut it off. I know I didn’t have an appointment, and I said that as soon as I talked to the man at the service desk, but I was desperate for help since my husband is out of town and my younger child was going to be getting home and be alone. All I wanted was someone to help me look at it and maybe provide some coolant so I could get it home. My car happens to be a Ford and has warranty. The man just said, we are booking 5 to 6 days ahead and can’t help you. And it ended there. No compassion or suggestions…nothing. I ended up sitting in the dealership parking lot letting it cool so I could drive it 1 minute down the road to meet a friend. So now my possibly damaged car sits on a random side street until my husband gets home tomorrow and we can go put coolant in and get it to another dealership to get checked out. Once upon a time, a service team would have at least helped me in figuring out what to do in the interim and not just send me packing, knowing that I would possibly get stranded on a major highway access road. How a business treats people is very important. I pulled up to their service area with relief to have made it, and left with the feeling of complete desperation.
Sep 15th, 2021

Do not trust the service at this place. I took my Ford Focus with transmission noise issue to this place. They told me it’s not covered under warranty because there is no Shudder when changing gears and charged me $2700. When I picked up the car, I noticed the noise was fixed but now there was a slight shudder. Took the car home thinking since they just worked on the car, maybe the shudder will go away. Couple of weeks later the shuddering became much more noticeable so I took the car back. They told me to cough up another $1800 so it can be completely repaired. Told them thanks but no thanks. Weeks later I met a salesman from the dealership at my place of business and told him about what happened. He told me that working in that place, he has heard many stories like that. So don’t get robbed by these charlatans like I did.
Sep 15th, 2021