Bella Oasis Pools

Oct 12th, 2020

I wanted to wait a bit before I wrote a review. It's been 1.5 years now since our pool was installed. Upkeep is very minimal and the pool still looks brand new. Always there to answer your questions. I am so glad we used Bella Oasis.
Jul 6th, 2020

It’s been quite a while, almost 8 months, since our pool was finished...the pool looks BEAUTIFUL. We had a few minor issues, but they were taken care of. I recommend this company because Maegan is on top of her game. She cares, she listens, and she follows through. Thank you Meagan!
Feb 15th, 2020

Feb 11th, 2020

Before you read further. For the quality and design of my pool I give 5 stars. For the time it took - also 5 stars. The finished product - 5 stars. Meghan was very helpful during the building of the pool and I give her 5 stars. But....... My first issue was with Justin our designer and salesperson. He is a good designer but he over promises many things and does not listen or explain things well. We have irrigation in our yard and I asked if that would be an issue. He assured me that the builders would mark all of the irrigation and I would not have to worry about it. Therefore I did not pay it much attention while the build was going on. I work full time so I couldn't check up on absolutely everything the contractors were doing. Long story short - the contractors broke my irrigation pipes at several places, did not let me know and then covered the broken pipe up afterwards without letting me know. Once the patio concrete was poured it covered these breaks. When I turned the irrigation on to check I had multiple water fountains coming from the seams in my concrete. I now have to re-route the whole irrigation system to bypass these breaks. This could all have been mitigated if I was told about the breaks as I would have fixed them very easily at the time. I also asked Justin why the Shark pool cleaner was $400 more than I could get on the internet. He said the extra was because there was additional costs for utility connection (or something like that). I suggested that we just buy it from Amazon and he said I needed the extra things to make it work. I was ignorant and did not know that you just plug the cleaner into an outlet. That's all it needs. So, that was a blatant lie. Our pool plans also got hung up at TNMP and League City planning department. It always seemed that I had to keep chasing things. I truly believe my pool would have taken an additional 2-3 weeks to get started if I had not consistently called TNMP and League City to ask how things were progressing. Once Meghan got involved after knowing how concerned I was, things got much, much better. She was easy to communicate with and went out of her way to try and get the pool completed in 30 days. We were lucky with weather and the pool build did take approximately 30 days from start to finish. Excellent! Then it became obvious that once the money is paid and pool is complete, customer service goes bad again. I can't actually remember anyone from Bella Oasis coming to visit us after the pool was complete to see if we were satisfied. It seemed like we were now an after thought as they had our money. Now that I think about it, I don't even know if my pool inspection passed. I have heard nothing from anyone! When you pay a lot of money for something, you don't just expect a great product, you want to feel like the people you paid were grateful of your business and hard earned money. I just never got that feeling. I love our pool! I just wish that Bella Oasis took more time to be more customer orientated. I would definitely recommend them as a pool builder. You just have to stay on top of the process and build more than I would like.
Oct 4th, 2019