Swarovski Baybrook Mall

Feb 10th, 2023

Nov 20th, 2022

Nov 19th, 2022

Absolute rip off and trash quality jewelry. The sales lady never mentioned that their rings are not made with precious metals. My fiance bought a ring a year ago and recently purposed to me, when I went to get the ring resized the jewelr said it was plated which means it can't be resized. Swarovski doesn't have this ring in stock anymore and their return policy is 30 days. We feel scammed. It ruined a really special moment for us and I honestly thought better of this company. I would highly recommend anyone looking for engagement rings or for jewelry in general go elsewhere.
Sep 16th, 2021

The store displays beautiful crystals and jewlery. I shop there every once and a while to purchase a crystal figurine for my collection or for a gift. In my previous visits, the employees have always been kind and have helped me out. However, in my most recent visit, I encountered a salesman who was quite rude. I've never seen this employee before, so I assumed he recently started working, or that I just never seen him. I was browsing the figurine section to look for potential gifts. The salesman approached us and asked if he could help us with anything (in which it was a rude tone). At that time, I was just looking. I said I was just browsing, but he replied with an exasperated "just browsing! okay!". He then walked away, but he seemed very impatient with me. I also noticed he set some sort of timer, which I don't know if it was for how long I could be in there for. I eventually just left. I wish he was a bit more patient with me because I had only been in the store for around 5 minutes. You cant expect a customer to immediately buy something and make an impulsive purchase. Another thing, I was with my brother when shopping, but he had to make a call, and the same worker said to him "so, you're just gonna call by the door." Of course my brother could have found a better place to make his call, but a simple "sir, can you please take your call outside?" would have been much more appropriate. Overall, the salesman seemed entitiled, impatient, and ill-mannered, which made my visit at the very least, unpleasant. If he had any concerns, he should have approached us in a more appropriate manner. When you shop here, just make sure you don't encounter this worker. An attitude like that won't make many sales!
May 16th, 2021