Starbucks

Apr 6th, 2024

The place to be for a tourist on Sunday morning - coffee at 6 am
Apr 5th, 2024

Mar 26th, 2024

I had a recent very bad experience at the this location. First, I am (was at this point) a regular, and typically the place is great with many people greeting me personally by my name when I walk in. Presently they have reduced hours due to staffing shortages -- and that is perfectly fine. It is what it is. Unfortunately they have many times reduced the traffic to drive through only. I understand that, and again no problem with that. The other day I got to the store, and entered the drive through line. The line was full all the way through to the speaker. There is just enough room for one more car in the 'way out of the line' portion of the line, so I got in. The wait was pretty bad with no movement. But in the meantime another 2 cars had gotten in line beind me -- I hadnt ordered and could not move forward to leave, could not move to the side and leave, and could not back out. I was stuck. After about 8 minutes the line finally moved one car, enough where I got to the order speaker. Where I was informed they had closed effective 3 minutes previously. And I was stuck in the line completely. I had to get out of my car and wave off the three cars in back of me to leave at that point. I was a tad irked at this -- if they close in that manner they should physically put a sign in the lane to shut off customers. Because of their lack of doing this -- I literally lost 15 min in line. But it got worse. I called the store on the way home., telling them the issue, and telling them I was a little put off by the situation. Zero apology was extended. None. Zilch. Then they effectively said 'too bad'. The exact words were 'we looked at the line and no one was there at close.' That may have been. But that isnt the issue. The issue I called about was being trapped in line for 15 min at that point -- with no notice of the early close. When the person repeated the above, I took that as the equivalent of 'too bad'. And I kind of blew up on the phone. In short, I have a lot of star points. I am going to use them to bring it to zero, and based on the absolute lack of apology, and absolute lack of them even to attempt to listen to the issue -- you can count me as an ex- customer of this location.
Mar 25th, 2024

Mar 16th, 2024