Public Storage

Jacob was so helpful, polite, caring, AND knowledgeable. I wanted to rent a unit the other day, but was having so much trouble getting it done online. I called Public Storage and after being shuffled through the system for a few minutes, I was connected to this property's office and Jacob immediately answered the phone with a great attitude. He explained to me what the issue was and suggested that I come to the office so that he could assist me in person. I couldn't go that same day, but I did today and he got me in and out of the office in 10 mins flat. 5 out 5 will recommend this location.
Apr 3rd, 2024

Update: found out they also do not prorate when you move out. This place sucks. Original: They raised my rate 55 percent after the first five months. They claim it was a promotional rate that expired. This company will BAIT AND SWITCH you. The best part is it is nearly impossible to speak with anyone who can help you.
Mar 23rd, 2024

Well-maintained facility, helpful staff, easy to move in and out, and a convenient location for where I live and work
Jan 18th, 2024

Staff was nice and friendly. Respectful business.
Jan 15th, 2024

I would rate them a zero, if I could. First problem was I was told that I was renting the barrel lock. Nope. When I moved out was told that there would be no return of the lock(s). Secondly, my contract said that I would need one lock. Nope. Was told after I moved in that I needed to get a second lock for the second door. Really???? In the system it does not show that the space has two doors so you can let the customer know in advance that a second lock will be needed? Please. Then the light was almost burned out in the space from the very beginning and they didn't notice that. I contacted them to make an appointment to get that changed and was told that I needed to bring one of my keys up to them so they could go in and do that. Not going to let some strangers in with my belongings if I am not there. There are no dumpsters or trash cans anywhere. I have never seen a storage facility who did not have these for their customers. They also have the back entrance blocked off, so, good luck in trying to move anything in from a dock. It's not going to happen. They only have two platform dollies available to use. I guess customers should feel lucky to have only two. I kept the space for two months, as the rental amount kept changing each month. The first month, I can see with additional fees. Then the next month went down. Then what I saw that I would have to pay for the third month went up from what I paid for the second month. What???? No explanation on why it went up. All I can say is that after I signed the contract with PS, I heard from a friend that her daughter was already having problems with PS at another location in the area. I will never, ever rent from this company again.
Nov 5th, 2023