CVS Pharmacy

Here is another example of poor customer service and lack of efficiency. I order a product online with the expectation of picking it up at CVS the next day. They accepted my transaction and informed me it would be ready the following day. The following day I received notice that my transaction was canceled (no reason provided) AND that the funds I paid would be held for several days before I would receive a refund. Lack of communication and poor customer service means I will definitely not be returning to this CVS and unless you want to allow them to seize funds from your bank account; I caution you against any transaction with them!
Sep 20th, 2023

CVS on hey 377 south in benbrook Excellent customer service excellent care!! Definitely a great crew there!
Sep 12th, 2023

Worst customer service at CVS I have ever experienced. I may not be back. I needed to transfer a prescription from Walmart to this location and also have a prescription filled. I made this request Sunday morning. Sunday late afternoon, I went in to get medications, and they stated they had never received them from Walmart. But this is not uncommon. I spoke to the pharmacist, and he told me he would call Walmart Monday morning. The gal at the front desk said my other prescription's name and walked to the back. I stood there for 5 mins, and the pharmacist told the gal I was still standing there; she came back and asked what I needed. I said my medication she told me oh, we are waiting on auth. Fast forward to Thursday, I call the pharmacy and ask about my medications. The gal on the phone told me they hadnt heard back from the insurance company(not their fault), but they do not know anything about the medication from Walmart. I asked did the pharmacist even call, and she said she didnt know. She then asks me for Walmarts phone number. I said I dont know Walmarts phone number. She asked if it was the Walmart in Midlothian, and I said yes. She said then I could look it up online. She sye a lot I was annoying her during the conversation, so I just hung up on her. Terrible customer service!!!
Jul 30th, 2023

the store is always clean. The pharmacy staff is great customer service is outstanding.
Oct 28th, 2022

Just love this CVS store. Being at the Weatherford, TX Main St location was such a bad experience & its like night & day. I wish this CVS store is close to my house
Jul 29th, 2022