FirstCash, Inc.

Oct 27th, 2023

I went to the establishment in paris. Tn location this week to sell a wire fed welder and had previously went the week before with the wrong welder that my husband asked me to sell the one prior to this week was not a working welder which i did not know at the time i had grabed the wrong welder to take with me, when i brought that one in they tested it and tried to get it to work for 20 mins. Once they realized it didnt work, i left and went on my marry way. The following week i brought the correct working welder to the establishment and the pawn brokers never tested the welder i brought in this day they, told me they could only give me $40 for the welder. Which i thought was wired since the prior week i brought in a non working welder they didnt bother to test this one, but the plot thickens my mom use to work at this location and had quite a few months prior, so i feel like i was low balled because i was the daughter of a former associate, and they knew who i was immediately.
Sep 14th, 2023

I put a gun on layaway on Friday. I went to pay it off and do the background check that Monday. I was then told they only do them on Thursdays. There was four workers and one other customer, but the manager said he would only do it on Thursdays. Here it is Thursday and after completing the 4473 and 45min of waiting I'm told they don't have a NICS account and I'll have to come back on Monday.
Sep 5th, 2023

Im unsure if theyre able to reach out to me from corporate or if it would be easier for me to just send a letter and if the ceo or someone that can at least acknowledge me as a customer for first cash pawn this occurred in Edinburg Texas store 85 I spoke to the district manager but the district manager will be going to the store till Thursday and I went to redeem an item at the store I had an issue and the manager that initially made me do a complaint still stated nothing would be done and was insisting on selling me a higher price item.Im not asking for anything additional I need a genuine apology and at least a confirmation that something will be done
Jun 1st, 2023

Apr 23rd, 2022