Elite Design Landscape

BUYER BEWARE!! Do NOT use this company!! Zero stars!! MY EXPERIENCE IS NOT ISOLATED. Look at the Yelp reviews! Read the other Google reviews and check out the company on BBB.org! RUN! RUN! RUN! I hired Elite Design Landscape (owner John T) on April 10, 2021, for an extensive landscaping project (large concrete patio, walkway, firepit, outdoor lighting, new sprinklers, new landscaping around the house and tree removal). At the beginning John was great – super communicative & responsive. I paid the company an initial start-up fee, followed by a second installment before they began work on the patio - in total: $11,137. That’s when the issues began… From April 10 – June 10 Elite Design performed only 2.5 days of work. The forms constructed for the patio were not correct - The stairs were not centered with the door and the walkway was not placed according to plan. On April 27th an unauthorized picture of my home was posted on Elite Design Landscape’s FB page. I contacted John about the project to discuss fixing the forms and asked that he remove the picture of my home. He replied and agreed to meet with me, however, he never showed up (May 8 & 13). No explanation was provided. He also ignored my request to remove the photo. He sent a few emails giving me excuses and asking me if I had any questions......but wouldn't respond to my questions. I requested meetings on May 19, 22, 25, and 28 to get the project back on track. All meeting requests were ignored as were my questions concerning the project & the photo on FB. After his no show on May 28, I requested a refund - kinda hard to work with someone who won't engage in a dialog or show up. This was also ignored. All the work that he did needs to be redone (I have since learned the manner the workers constructed the patio forms is defective and would not have held the weight of the concrete when poured), my yard is torn up, I have concrete stairs that were removed now sitting in my driveway & an iron railing in my yard. I am filing a complaint with the BBB. If it is not resolved, I will head to court.
Jul 24th, 2021

Jun 21st, 2021

I'm not sure. Never returned my calls.
Apr 14th, 2021

Friendly and professional staff and crews.
Sep 17th, 2020

I’m happy to recommend Elite Design Landscape!! They’re very knowledgeable and friendly. Will be calling again for our next project!
Mar 13th, 2020