James Avery Artisan Jewelry

Jan 5th, 2024

Nov 13th, 2023

Great customer service!
Sep 1st, 2023

The ladies are always super sweet and very helpful
Aug 11th, 2023

Very nice showroom and service by their representatives; the products they carry as bracelets, rings, and charms are very nice. Still waiting to see if these are quality items that will last, which can only be seen after the test of time. Nice variety, and the fact that items are soldered onto the bracelets at no charge if purchased from them is a plus; if its a different brand or sourced elsewhere, a very reasonable price to add it; keep in mind these items are soldered, and not just clipped on. One downside or not the best experience was the fact that our bracelet was a bit too long, and a couple of links had to be removed - when returned, and noticing how the charms were nicely placed, we did not pay attention to the removed links. When we realized a couple of days after and called, they said these would be given back to us as long as we had requested them. For some reason they could not find them, nor noticed the instructions on their part, even though the links had been removed. My point is, if something is of our property which was bought, why do we even have to ask for it to be given to us? The complete purchase should be given to us. After one or two links per bracelet, after five or 10 customers, the business basically ends up with a free bracelet made up from un-returned links. After two weeks of having purchased and picked up our goods, I am still waiting for the entirety of our purchase. We were called once, but were never called back informing of the whereabouts of our links.
Jan 24th, 2024