Courtyard by Marriott Fort Worth I-30 West Near NAS JRB

Hotel staff was super friendly and the view from our room was amazing!
Apr 5th, 2024

Apr 2nd, 2024

Don't know, wasn't there
Mar 26th, 2024

I checked in at 3pm on 3/26/24 and was greeted warmly by the desk clerk Andy. A bit after 10pm I attempted to call downstairs 3x (2x with motel phone, 1x cellphone)to inquire on a rollaway or an extra blanket but no one answered the phone. Prior to making the call, we had just passed the new desk clerk on duty Josh sitting in a chair against the wall on his cellphone so I was surprised no one was answering. I thought maybe other guests were occupying him so I waited for a little bit and went to try to call out an additional time from the motel phone to discover no dial tone so I walked downstairs. As I approached the desk, Josh was still sitting in the same spot. I asked if the phone doesn't ring downstairs, he looked at me as if annoyed and said, Yes, it does if it's called?" I told him I'd been calling in which he rudely replied, "I can't answer a phone if it doesn't ring!" At this point I'm annoyed at the fact he didn't answer the phone, phone no longer had a dial tone, not sure if he had a way to turn it off or what but I asked if they had rollaway which he said no so I asked for the extra blanket. I told him I was going to go upstairs and get my phone to test the phone in which he said, "I'll bring the blanket to you". I decided not to bother going back down because his attitude was not professional at all. I would like to add, it was very nice to walk downstairs and see Andy had returned with a pleasant face and very professional attitude. There was also a kitchen staff who was very pleasant as well. I would love to have these 2 work for me any day. Other than the one incident, all else was great. Walkability: Lots of businesses close by for walking.
Mar 25th, 2024

Whenever we need to come this way, we always book this hotel. The staff remembers who we are and always takes care of us with great service. Highly recommend!
Mar 22nd, 2024