First Command

Wanru Huang _{on Google}

Aug 27th, 2023

Great people with great service

Daniel Butler _{on Google}

Apr 4th, 2023

Been with them over 20yrs. No complaints at all

Mark Empey _{on Google}

Jan 7th, 2024

25 years banking and investing with First Command and I am done.
Transferred $1000.00 from my Checking to pay my VISA card balance. The money showed as "pending" for several days, and now it has been withdrawn from my Checking and never credited to VISA and has disappeared. I was asked by the incompetent representative to " be patient, there were two major holidays, it takes ten days". Really?! major holidays effect EFTs?!, never had a transfer take more than 24 hours to credit. Have sent multiple messages to the Bank and gotten not one response, though they claim to monitor 24/7. How do you lose a $1000.00 EFT, and if I can't trust you with that, why should I trust you 70 times that? I am furious at the shoddy way FC has treated me. Filing a complaint with OCC, that should only take forever to come to something. This is literally criminal activity on First Commands part.

Freak _{on Google}

Aug 16th, 2023

Case in point. I leave a scathing review on my local FC advisor. The very next day, corporate replies with contact our Quality Management office. First. I STILL have not heard anything about my new advisor request. Second; the number HQ provided is a generic number and I cant get any member of FC to provide me an extension to the QM section. Third; I had to contact the insurance companies directly to help me fill out the forms properly so that I can get ahold of MY funds. All my FC advisor would have to do is call up my account, print out the documents I needed and send them to me for signature. FC is not responding to me at all. This is the type of service you can expect to receive when you need to access your funds. If you ever been a beneficiary/executor of someones estate, then you know you cant really do much with that persons funds until it goes through the courtand their bills still have to be paid. I am telling you folks, run away from this bank.