Five Guys

Nov 17th, 2021

Nov 13th, 2021

Been going here for a while now, good food and atmosphere most of the time. Food is cooked fresh and delicious. Parking is very sparse and hard to come by though
Nov 11th, 2021

My review pertains to customer service not the food quality. I ordered online before the Fort Worth Parade of Lights. The wait was 8 minutes (what it said online) for my small pickup order. I tried calling to verify the wait was only 8 min, but no answer. I walked to pick it up and there was a very long line of people who had been waiting to get in the restaurant for 1.5 hrs. I told them I had an online pickup order and they locked the door and turned off the OPEN sign. My friend was able to get in when someone came out and they told her there was no way to track online orders and couldn’t give us any idea how long, and we had been there for 40 minutes already. After we left without our food I called and asked to cancel and refund my money, but was hung up on. This Parade of Lights happens every year and you would think they would prepare ahead of time, including food prep, staffing, etc. I still don’t have a refund and never received my food!
Nov 20th, 2021

Before today, It’s been over 5 years since I last chewed on a 5 Guys Burger. The restaurant looked exactly how a 5 Guys restaurant is supposed to look-red and white colors, newspaper & magazine clippings plastered wall to wall like an original location of a family owned local business would have. It’s cute, it really is. I ordered a cheeseburger with ketchup, Mayo, and jalapeño’s. I’m not a big “toppings guy” when it comes to burgers. I like to really enjoy simplicity of bun, cheese, burger- without too many extras. Unfortunately, when this is the case, a burger cannot hide behind the toppings, it must simply be a “good burger” a perfectly cooked, quality piece of meat, to impress….The cheeseburger was an ‘okay’ cheeseburger. It wasn’t awful, it didn’t change my life, it didn’t make me say “wow,” but it also didn’t make me say “never again” either. Overall shake shack and In—and-out, are superior in terms of burger quality. But the five guys restaurant experience itself, is okay on its own. It seems their whole model is predicated on the “toppings” burger lovers. That’s not me, But still it was an “okay” Lunch.
Nov 13th, 2021