Frost Bank

Hands down the best customer service I have ever encountered. Any issues Ive had has been resolved literally with in minutes. The staff at this branch are the only reason I choose to stay with Frost. Brittany and Maya have been nothing but kind and respectful towards me, not to mention when you walk in, everyone has a bright smile that makes you feel 100% welcome. Definitely different from any other branch Ive been too (not related to frost). Especially Brittany, she took care of me with in minutes and was able to solve my problem(s). Frost is my #1 bank and it starts with its amazing employees!
Feb 10th, 2024

Brittany is doing a fantastic job! Have always loved this branch but theyve gone above and beyond recently!
Feb 3rd, 2024

Huge, enormously grateful shout out of appreciation to Ethan who went above and beyond to help to get paperwork notarized, copies made and even made spare checks for me because I was headed to the post office and had forgotten our checkbook. I was working through the steps to complete things for the recent death of one parent and POA responsibilities for another parent with Alzheimers who was being displaced from the facility she was since it was sold and thus needing to urgently relocated her. During a very hectic and emotional time in which almost every step seems difficult, I told Ethan this step was the easiest and most pleasant. Weve never had a bad experience banking at Frost but this was genuinely above and beyond. Thank you, Ethan. A very grateful and loyal Frost customer.
Jan 18th, 2024

Dec 27th, 2023

Absolutely the best customer service I could ever imagine for a bank But then again it is a TEXAS based bank with down home hospitality.. I opened some new accounts with them and Ethan took great care of me.. Took his time explaining different options for all the account options they offer Im glad to move on from Chase bank to my new Frost bank!
Dec 8th, 2023