Bank OZK

I submitted information to open a business account, first I was told my LLC did not exist, (wrong), I cleared that issue up with accurate state issued information. I was told 24-48 hrs for review. I had to e-mail twice and then go back to the bank for an update, only to be told there was an issue with my address. No one reached out to me, because that could be cleared up easily as well. I cancelled the whole application. I don't want to trust my business income to this type of poor service.
Dec 16th, 2022

Great location, plenty of parking, friendly staff and it’s open on Saturdays.
Nov 15th, 2021

Apr 10th, 2021

I love bank OZK but don’t like the new system they are implementing which requires a customer to call to come inside the branch for any in person transactions. Plus the tellers make you wait for when they are ready for you. Doesn’t seem like a smooth process. I would think it could be logistically better like maybe an appointment system.
Apr 9th, 2021

I love to support local and small businesses and the same goes with banking. I have a personal checking account with a local credit union, and recently opened a small business. My credit union doesn’t offer business checking accounts, so I found Bank OZK. I realized I was actually familiar with them from when I lived in Arkansas and they were known as Bank of the Ozarks, so that made me excited to bank with them. From the beginning, there were a few red flags told their processes were antiquated and gave me a little concern. I reminded myself that they are local and not a national bank, so just go with the flow even though their process seemed inconvenient. I call to schedule an in-person appointment, which is required due to COVID. I was told on the phone, that I wouldn’t need to bring in anything for funding because the first appointment would be just to get information. Then if approved, I’d have to come back in and sign paperwork and fund the account. This was inconvenient, but I didn’t complain. Did the in-person appointment. The banker went through an application, asked questions, and then sent me on my way. I thought it was extremely odd that I didn’t see what was submitted on the application, nor was I required to sign anything confirming the accuracy of what was submitted. My full-time job is an Audit Manager, so this really raised red flags. I was told their application team worked pretty quickly and would have a response within a day or two. This was on Monday, and on Friday when I still hadn’t heard anything. I called to ask about the status. The banker was apologetic for not contacting me sooner and informed me that the application had been denied. I asked why. He said it was because I didn’t have any business history. I asked, “even when I just opened the business 2-3 weeks ago? I wouldn’t expect a new business account would solely be dependent on business history.” He seemed confused, but agreed and said he’d follow up on Monday (this was probably 2-3 weeks ago), and I still haven’t heard from him. Keep in mind, I never was able to see what he submitted (not even an email confirmation), so I don’t know if there was a typo in anyway. I ultimately ended up applying online with Wells Fargo, and guess what? Every question that the banker at OZK asked in-person, was asked online with WF. Within minutes, I received a secure link to upload the requested documents. Then about 48 hours later, a banker called me with a few business/personal identity questions, and then my account was opened and I would need to fund the account within 5 days. I hate that I had to go with a big bank because supporting local and small businesses is important to me, but unfortunately OZK is simply one that truly falls short in processes, convenience, and customer service. I know for a fact local banks can open accounts same day because I’ve owned a business in the past (in a different city), and the business account was opened same day. Overall, I hope OZK uses this feedback as an opportunity to work on customer service and streamlining processes.
Jun 7th, 2021