NAPA Auto Parts

Sergio Vazquez _{on Google}

Sep 21st, 2023

I had 10 days left on a 2yr warranty battery I had bought. I was told I had to pay a prorated amount of $51 because the system sets warranties at the 1st of every month. So technically I was out of warranty even though I had 10 days left. Not buying from here again. Manager didn't care to hear me tell him that.

Christian Leinenweber _{on Google}

Aug 12th, 2023

Ordered part- was not there when i was told it would be there. Alex was zero help. Unwilling to get me any info on if and when my part would arrive.
Came back 2 hours later when he told me for the 2nd time part would be there. Nope. No part. The other guys that work the counter were great, very helpful. Alex- young guy with bad attitude could care less. Too busy talking to his girlfriend out front of the store to help me. Had me in a holding pattern all day, no apology. Nothing.
Please have a district manager call me - Greg (store manager) is refusing to return the part i purchased in retaliation for leaving a negative google review.

Davis0253 davis _{on Google}

Jun 13th, 2023

Bought parts in store had to go back to return them employee had no clue how to refund money manager had to help then they don't explain to me how to do the return on penpad then they n3ver tell me how long it will take to get money back on card then I call customer services and they tell me I won't get my money back for 3-5 business days so unacceptable this was my first and last time I will ever step into a napa auto parts store horrible service and quite honestly I could get better service at oreillyys auto parts I hope corporate reads this and responds to me thanks