Titan Waste, LLC

Firstly, we are a contractor for Inframark. You have to call to set up service, and they issue the orders for the Can delivery. We have no control over that. Second, you call the office angry, yelling and you wouldn’t let anybody speak. Your English is poor, so it’s hard to understand you. We were trying to tell you that we have to have Orders from Inframark before we can deliver anything. The entire time we were on the phone, you were screaming over Ashley, who was on the phone and you were calling Judy (the secretary) a liar, and you couldn’t be spoken to so you were asked not to call back. This is the fifth time that you’ve called and we’ve told you the same thing all five times. This is a contracted neighborhood. Otherwise we would not choose to service someone like you. Your experience with Titan has been poor because you do not understand or do not listen to what is going on. This is a contracted neighborhood and Orders have to be issued before we can deliver Trash Cans . You cannot simply just call the office and order the cans. You have to be put on a schedule and you have to be set up with the water company. Call Inframark for the fifth time and have them contact our office and we can get order set up. Also right after you called, you made another fake phone call pretending to be Inframark to see if we had orders issued and we told you then we do not have orders. Please read this carefully and understand we have to have orders from Inframark not you, not the customer. Otherwise You are welcome to call our office again with a different attitude and we can talk to you. But calling up and yelling the entire time will get you nowhere. We cannot deliver trash cans. You are welcome to call our office again with a different attitude and we can talk to you. But calling up and yelling the entire time will get you nowhere.

The fee you are referring to is for insufficient funds. It's not a “sketchy” fee, it's normal business practice. The call today was a courtesy call due to your service being for tomorrow pickup. I think that is customer service to call you ahead of leaving your trash at the curbside.