Holiday Inn Club Vacations Villages Resort Lake Palestine, an IHG Hotel

Jodee Hayka _{on Google}

Apr 9th, 2024

Room we were in was from the 80s. Definitely hadnt been cleaned. Found clothing and food wrappers under the bed. Dirt/dust on the carpet. Shower pan was dirty. WiFi speed was 1 mbps down .30 up. Family was split up beftween two sections that were not within walking distance. Also 37 minute walk from room to main site with the waterpark.
Rooms: Decent size, bed, dresser, nightstand and closet.
Walkability: No sidewalk. Distance too great between sections

Jeff Gros _{on Google}

Apr 7th, 2024

Great resort. Huge amount of ammenities

Shannon Gorman _{on Google}

Apr 6th, 2024

My kids, their friends, my husband and I stayed here April 6 till the 7th. We booked two presidential rooms. From the arrival there where issues. We decided to book here because we were having out daughter's 14th birthday. Before I booked I called to asked about joining rooms. They didn't have any but that was okay. They told me we could get rooms next to each other. They told me just to book the same style of rooms. I booked two rooms and called back to request them make a note we would like to be next to each other. They stated they did. We called Saturday morning asking if we could arrive before 4 and where told if we did they could not guarantee us a clean room. We decided to arrive at 3 just to check. When I got their I was told my rooms where not on the same floor because they had placed us in two different style rooms. It took 30 plus mins of them working on it to finally get us next to each other from their mistake. While waiting multiple people came in stating they requested a early check in and they where not threatened with a dirty room like we were. When we finally got out keys we asked about late check out. I was told we had to call the morning of. The check out time is 10 am.
The positives where the amenities where great. The rooms where very spacious.
On Sunday morning I called at 7 am requesting a late check out. They told me they could only do 11 am. So I took it. I made sure to advise them I needed it on both rooms. While taking our stuff down to our car at 10. Housekeeping just went in our room and started looking around. I was beyond upset. But every time I mentioned anything to the front desk they gave me so much mixed info I didn't trust them to care at all. We just got our stuff and went and checked out of the hotel and left. To be honest I don't know if the positives out weigh the negative experiences we had.
Rooms: Very spacious.

LJ Gillis _{on Google}

Mar 30th, 2024

We stumbled upon this place while searching for a two bedroom suite. Its a time share resort. Family oriented, lots of amenities, but they want you to spend a minimum of two hours learning about a time share opportunity. Bottom line: $169.00 per year membership fee and a $2200 maintenance fee annually no matter if you purchase 10,000 or 50,000 points. Points are used within their chain and others they partner with. Average 15,00 points per 7 days stay. So you can stay anywhere they have properties anytime of year.
Rooms: We had a small two bedroom cabin which slept 6. It was fully equipped with all the basics and had a patio with furniture and a bbq pit. One room had a regular bath and the other a jacuzzi. Very quiet and peaceful location. I woul definitely stay again.
Nearby activities: The resort offers a water park, putt putt golf, an arcade, pool tables, outdoor chess and checkers, an activity center, three outdoor pools and hot tubs. You can also rent paddle boats, a pontoon boat or kayaks.
Safety: They have security on duty 24/7
Food & drinks: They have a small snack and drink bar on the premises.

Donald Clark _{on Google}

Mar 29th, 2024

Upon entering the facility to check in their were 5 agents, 2 were busy assisting other check in guest while the other 3 were face down in their computers. No one spoke or gave any acknowledgement that I was there, standing in a line where it was only me for over 10 mins. For this they get a 1 start review, poor guest relations. The website showed me to be getting a single cottage or so, when I finally got help, I was shown a map to send me to a hotel/apartment type building..bait and switch, for this they get star review. Also, be on the watch they will run your CC twice for payment & deposit...this presented a fruad alert and locked my CC up....why not run it once. Inconvience to the guest. 1 Star revew!
My wife and I went to the beach, not customer ready...pine needles, trash and a sign that says don't enter the water...wth is the beach here for...again they get a 1 star review.
For you that have gotten baited into their time share, good luck to you. This is a 1st rate scam facility...BE AWARE!!!! SHAME ON YOU HOLIDAY IN.