Tusa's Plumbing

Called to have someone come out because of issues with both bathrooms in our house. They gave us a window of 1 PM-5 PM and they no showed. Called & no answer, left a voicemail and no call back. I understand things happen and people may need to reschedule, but no contact at all when you cant show up is so unprofessional. People take time from their work to be available for you, and to not even have the respect to contact them to say you are unable to come is horrible customer service.
Dec 16th, 2022

Service: Water heater repair
Dec 11th, 2022

Service: Water heater repair
Aug 28th, 2022

Services: Plumbing pipe repair, Plumbing leak repair
Aug 7th, 2022

Worst company I have ever had an experience with. We prepaid for their service call through American Water Resources of Texas and when they arrived to repair a broken pipe, they refused to do the work because my husband "modified" the repair by turning off the water so our house wouldn't flood and cut out wet sheetrock before it fell on our heads. It took them 2 days to get here due to the holidays (understandable) but when we scheduled their service, they didn't say what day or time we could expect them and it would have been ridiculous to expect people to let their house flood for days. The representative for American Water Resources asked me detailed questions for 15 minutes and I told him what my husband would do to stop the leak since it would be days before they sent someone. If minimizing water damage to your home disqualifies their coverage, who needs them? Horrible company and non-existent service. Buyer beware!
Dec 25th, 2022