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      Elgin Utility Department

      ( 10 Reviews )

      Elgin Utility Department
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      Hours

      Tuesday:
      8:00 AM - 4:00 PM
      Wednesday:
      8:00 AM - 4:00 PM
      Thursday:
      8:00 AM - 4:00 PM
      Friday:
      8:00 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 4:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.1 - (10 reviews)
      2
      1
      0
      0
      7
      Read Our 10 Reviews

      Chamber Rating

      2.1 - (10 reviews)
      2
      1
      0
      0
      7
      › ‹
      • Elsa Hernandez


        Mar 19th, 2023

      • Victoria Rodriguez

        If I could give zero stars.. Today no one is here at the office. There is no sign indicating if they are closed for Good Friday either. This isnt the first time that Ive had to come have my water manually turned back on because they shut it off with no warnings only to have no one available to help. Either because of incompetency or just flat out not being on the job. Also weve tried setting up an automatic bill pay but its impossible because they have an old outdated system for processing payments, which in turn creates more fees and unannounced stopping of services. Which might I add is illegal in the state of Texas. Its infuriating that I cant change to the other utility providers in town because of location but still this is unacceptable for the people of this town. We all deserve better. Shame on you City of Elgin Utility Dept.
        Jul 16th, 2022

      • Noble Smith

        Walked in today at 3:55pm (they close at 4pm) and with a SMILE everyone got me squared away to get my utilities turned on today! Amazing service! Truly grateful!
        Jun 28th, 2022

      • Stephen Balais

        The bill pay service seems willfully difficult on their end, so they can rack up fees. You apparently cannot pay online for your first bill (For us, we cant pay online or over the phone AT ALL!!!)... And if you call them to pay over the phone? Also NO! They "Don't have the technology" to take a card over the phone- direct quote. You apparently need to get a check or a money order, & drop it off in person. In 2021 I guess we need to show up on horseback to pay a water bill in person in Elgin. Im genuinely concerned when all these people moving to Texas get into Elgin, how they plan to handle a population boom.
        Oct 5th, 2021

      • Brent Burkhart

        Bill pay is awful. Sent a check a week ahead of time. USPS took 8 days to go 5 miles so elgin charged late fees and doesn't allow appeals. Told me to take it up with USPS when I asked for then to look at post Mark date. Online bill pay (CC only) charge $3 for each transaction. Seems tailored to rack up additional fees.
        Jun 15th, 2021

      Read Our 10 Reviews

      About
      Elgin Utility Department

      Elgin Utility Department is located at 310 N Main St in Elgin, Texas 78621. Elgin Utility Department can be contacted via phone at 512-285-5721 for pricing, hours and directions.

      Contact Info

      •   512-285-5721

      Questions & Answers

      Q What is the phone number for Elgin Utility Department?

      A The phone number for Elgin Utility Department is: 512-285-5721.

      Q Where is Elgin Utility Department located?

      A Elgin Utility Department is located at 310 N Main St, Elgin, TX 78621

      Q What is the internet address for Elgin Utility Department?

      A The website (URL) for Elgin Utility Department is: https://www.elgintexas.gov/258/Utility-Billing

      Q What days are Elgin Utility Department open?

      A Elgin Utility Department is open:
      Tuesday: 8:00 AM - 4:00 PM
      Wednesday: 8:00 AM - 4:00 PM
      Thursday: 8:00 AM - 4:00 PM
      Friday: 8:00 AM - 4:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:00 AM - 4:00 PM

      Q How is Elgin Utility Department rated?

      A Elgin Utility Department has a 2.1 Star Rating from 10 reviewers.

      Hours

      Tuesday:
      8:00 AM - 4:00 PM
      Wednesday:
      8:00 AM - 4:00 PM
      Thursday:
      8:00 AM - 4:00 PM
      Friday:
      8:00 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 4:00 PM

      Ratings and Reviews
      Elgin Utility Department

      Overall Rating

      Overall Rating
      ( 10 Reviews )
      2
      1
      0
      0
      7
      Write a Review

      Elsa Hernandez on Google

      image

      Victoria Rodriguez on Google

      image If I could give zero stars.. Today no one is here at the office. There is no sign indicating if they are closed for Good Friday either. This isnt the first time that Ive had to come have my water manually turned back on because they shut it off with no warnings only to have no one available to help. Either because of incompetency or just flat out not being on the job. Also weve tried setting up an automatic bill pay but its impossible because they have an old outdated system for processing payments, which in turn creates more fees and unannounced stopping of services. Which might I add is illegal in the state of Texas. Its infuriating that I cant change to the other utility providers in town because of location but still this is unacceptable for the people of this town. We all deserve better. Shame on you City of Elgin Utility Dept.

      Noble Smith on Google

      image Walked in today at 3:55pm (they close at 4pm) and with a SMILE everyone got me squared away to get my utilities turned on today! Amazing service! Truly grateful!

      Stephen Balais on Google

      image The bill pay service seems willfully difficult on their end, so they can rack up fees. You apparently cannot pay online for your first bill (For us, we cant pay online or over the phone AT ALL!!!)... And if you call them to pay over the phone? Also NO! They "Don't have the technology" to take a card over the phone- direct quote. You apparently need to get a check or a money order, & drop it off in person. In 2021 I guess we need to show up on horseback to pay a water bill in person in Elgin. Im genuinely concerned when all these people moving to Texas get into Elgin, how they plan to handle a population boom.

      Brent Burkhart on Google

      image Bill pay is awful. Sent a check a week ahead of time. USPS took 8 days to go 5 miles so elgin charged late fees and doesn't allow appeals. Told me to take it up with USPS when I asked for then to look at post Mark date. Online bill pay (CC only) charge $3 for each transaction. Seems tailored to rack up additional fees.

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      Overall Rating

      Overall Rating
      ( 10 Reviews )
      2
      1
      0
      0
      7

      Write a Review

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