Paseo Nuevo Urgent Care

Everyone was very accommodating and helpful! It seemed like they actually cared about me. I came in because I had a sore throat. I am also pregnant and they took time to ask about the pregnancy and congratulate me! I didnt feel like just another number. The detail collected was thorough. I was impressed by the patient care, and they informed me of non-pharmacological methods to help manage symptoms since my sore throat is viral. The only down side is I was there for 2 hours. They were not fast, but they covered a lot of information. I rather get good care then be pushed through a system.
Feb 9th, 2023

If i could give 0 stars I would. I went because I was feeling sick and thought I had a flu. I got covid tested before I went in and results came negative so I was allowed in. I got into the room pretty quick but i waited a total of almost 3 hours. Im pregnant and I informed them of this. They told me the doctor would see me shortly 2 times but it was just runaround. I ended up leaving before I was even seen, because I began feeling dizzy and nauseous. They didnt even apologize they just allowed me to leave and didnt even care. Worst health service Ive ever experienced.
Nov 26th, 2022

I waited 3 hours to be seen for my initial visit. After the provider saw me, she said I needed a stat chest X-ray, but the X-ray tech was already gone for the day. I made an appointment for the X-ray first thing the next morning. I still had to wait an hour for the X-ray, and they told me I had a telehealth follow up scheduled for that afternoon at 3:00 so the provider could go over the results of the X-ray and prescribe medication. The provider never called me at 3:00, and I called at 4:00 and 5:00 to follow up. Each time I was told a different excuse as to why the provider hadnt called me for my telehealth follow up, but was assured shed still be calling me that evening. I never received a call, and I had to follow up AGAIN the next morning. The telehealth visit to go over my X-ray ended up happening with a different provider almost 24 hours after it was supposed to with no apology for the inconvenience. Ive never had such a terrible experience with an urgent care.
Sep 30th, 2021

If you want to wait 3 hours to be seen! Come see this doctor! No sense of urgency what so ever.
Jul 8th, 2021