Forever Nails Spa

Thank you for taking the time to provide feedback about your experience at Forever Nails Spa. We take customer satisfaction very seriously and are committed to addressing any issues that arise.Based on your review, it seems there was a lack of pricing transparency during your visit. You mentioned that the nail technician did not disclose the full price until after the service was completed, and that the final charge of $90 was higher than the $55 initially quoted.This is unacceptable and goes against our policies. Our nail technicians are required to provide customers with a complete breakdown of the estimated costs before starting any service. If the final price ends up differing from the initial quote, they must explain the reason for the change and obtain the customer's approval before proceeding.We sincerely apologize for the confusion and any frustration this may have caused you. Please know that we have taken immediate steps to reinforce our pricing transparency policy with all of our nail technicians. They have been instructed to clearly communicate pricing upfront, obtain customer consent for any changes, and ensure there are no unexpected charges at the end of the service.We value your business and hope you will give us another opportunity to provide you with the exceptional service and transparency you deserve. If you have any other feedback or concerns, please do not hesitate to reach out to our management team directly.

Thank you, Regina! Thrilled you love our place for nails and pedicures. Hope to see you again soon!

Hello Mrs. Rodriquez! We apologize for the inconvenience, and sorry to hear about your negative experience at our salon. We hope to have the opportunity to make it right and earn back your trust in the future. Please give us a call. Thank you for bringing this to our attention with your feedback.

Thank you for your kind words! We're thrilled to hear that you had a great experience with Lisa. See you soon!

Thank you so much for your kind words! We're thrilled to have you as a loyal customer.