Memorial Funeral Home - Edinburg

C B _{on Google}

Jun 12th, 2023

I don't have words to describe the service I recieved with Memorial Pet Passages. Called on a weekend about bringing my pet. The woman who answered was flat (emotionless). She explained it was an extra $100 to bring pet on a weekend just because it was a weekend and for processing (didn't make sense but I was in distress). She advises me to call when I arrive so that someone can assist with pet. I arrive, I call, and drive to where advised. We are greated by a man standing at the door. He watches us and asks what size pet from a distance. In the meantime, he watches us struggle to get pet out of our vehicle. Never asks us if we need help. He is also very cold, has a flat affect, and straight to the point. Takes my money, asks me to sign some paperwork. He tells me, we will call you next week. He didn't give me an estimate, didn't tell us much at all about the process. He did say you pick up at main hall. I called earlier in the week and was told it takes 5 business days. I was called later in the week to pick up ashes. Nobody mentioned that main hall would be closed. I arrive to pick up ashes and greated by couple men doing some renovations to main hall and NOBODY else is around. They instruct me to walk down a hall and turn into a darker hallway and find the room with the light. I am than greated by a disheveled woman. She hands me a bag with my pets ashes in a white plastic, box with a sticker. We had a dog cremated at Legacy a few years ago. His ashes were placed in a beautiful ern with the rainbow passage, they assisted me with my pet from my car, they were gentle, kind, and the whole experiece was comforting... at Legacy. Unfortunately, Legacy isn't cremating pets anymore; I called them first.
This place doesn't care about you or your beloved pet. I don't think they see pets as beloved family members but dollar signs. I will never do business here again.

Hiram Elizondo _{on Google}

May 18th, 2023

I will say that our entire family agrees that the Memorial Funeral Home was a great atmosphere for my fathers celebration of life. We are very pleased and grateful for the amazing support and service that they provided for us. Every staff member was extremely polite and compassionate. We absolutely intend on using their services again. Thank you Velma De Leon!

Laura Fleming _{on Google}

May 12th, 2023

My family and I will always appreciate all the attention, support, and guidance extended to us during this difficult time by entire staff. The services were excellent and funeral home chapel was beautiful.

Jorge Cantu _{on Google}

May 11th, 2023

Excellent in convenience and
servicees rendered.
Sincerely Thank You.
Cant Family

teylene chavez _{on Google}

May 7th, 2023

The entire experience was very organized, stress-free, compassionate, and staff was truly there to help with every single need during the most difficult time. They setup dad's mementos and pictures beautifully.