The Children's Place

I wouldn't even give it a star! 1st time I return an item forgot receipt went back to get it and turns out since tag isn't attached they didn't want to return shoes didn't even fit him wer enever worn and didn't even give credit manager julissa had the worse attitude
Apr 5th, 2024

The people complaining in comments are ignorant. Policy is policy. If you put one person down thats going to pick it up when ordering on website and someone else shows up to pick it up, what do you expect? I value the confirmation identity the store had when I picked up my items. All they asked was for the email address I used and my id. It was simple and the store was very cute. Staff was friendly. My new favorite place
Feb 22nd, 2024

Not even a one star. The childrens place on Trenton has no professional managers. I always buy online and when Im around the area I use in store pick up..which is just horrible. They ask you for everything just to pick up an order! Im surprised they dont ask for your social security card or birth certificate. Its childrens clothes!!!! Its very in expensive so I dont understand what the big deal is for pick up orders!! This is the only store company that makes its so difficult for store pick up! Childrens place website always has 15% or 20% off for store pick up but it is not worth it. I went to pick up my order yesterday evening and didnt realize it was under my husbands name..Mind you, I always have it under my name. I dont know how I ended up putting his name. I was picking up only 2 items. The manager on duty has no management skills or customer service whats so ever! I really think they hire anyone to be honest. She said he had to pick up order since it was under his name but told her he doesnt live here (we currently live over seas but my daughter and I came to visit family for holidays ). The lady , MOD, looked as if she didnt care .she just kept repeating herself saying no I couldnt pick it up. So I walked off using my phone and then came back to her trying to see if there was anything else we could do. When Im trying to talk to her shes on the floor folding jeans and then as the audacity to get her cell phone out and start texting. I felt humiliated! She did not care at all about my situation! I just wanted to pick up 2 items and leave! Only 2! My whole experience was just awful!!! I have more in store picks up that Im dreading picking up!!! I dont even want to deal with people like that! I hate walking into childrens place store on Trenton! I forgot her name but she was the closing manager on Saturday 12/2/23. She always looks like she rolled out of bed. No professionalism! Another manger Esmer has no customer service either! She was on a conference call that was loud and everyone could hear behind registers while unboxing clothes! She also looked like she had just rolled out of bed! I understand holidays can be hectic but that doesn't give them the right to treat customers awful!
Nov 26th, 2023

Horrible service when trying to reach through the phone they cant ever answer.
Oct 31st, 2023

If I could give zero stars I would, terrible customer service and there is a worker with the face of a witch who is extremely terrible, my husband went down to pick up an order because I had my sleeping daughter in my arms, I was carrying my phone and all the information about the order, they didn't want to give it to her because it had to be me, it's fine and I respect their policies but the attitude of the terrible worker is horrible, I got off and when I asked her about my order she didn't want to attend to me. I'm not going to go to that horrible store
Oct 28th, 2023