Krissy's Kwik Tax

jordan orta _{on Google}

Apr 3rd, 2024

*Edited to add additional screenshots since the owner still doesnt want to admit wrongdoing and instead places the blame on her customer. Here you go. I left out ONE W2 by accident WHICH I ACKNOWLEDGED, however, this amazing trusting tax professional *sarcasm* STILL left out 4 documents that I provided on 3/29/2024. NO ONE had a problem paying for your services, thats obvious in the fact that I paid SAME DAY. The proof is in the pudding, yall.*
I will start this by saying, read the other low reviews and take account how the owner responds, that in itself will give you the information youre looking for.
I usually do our taxes every year. This is the first year it came out that we would owe. I sought out a professional (Krissy) to see if she could help find deductions I was unaware of. I sent her all but ONE W2, which I did not realize until later, that was my mistake. However, one file contained multiple scans that was included in my initial documentation, and she did not include those numbers (I have screenshots, since she likes to threaten those).
I was told BY KRISSY that she gave free estimates, and the estimate I was provided was a tax refund of $3890 and $750 to file with her, if I didnt pay up front it was an extra $445 and some change for bank fees. I was ok with $750, because it was less than initially owed to the IRS, and we were getting a refund. So, I paid her $750 fee. When she sent the authorization to e-file, I noticed the total income was very low. I asked about it, to which she acknowledged she missed several forms, and I then sent her the missing W2. She adjusted the return, and then came back and said we owe $2,333. This is the same amount TurboTax said I owed. Who in their right mind would pay someone $750 to still OWE the IRS the same amount when I could have filed for FREE through TurboTax and only paid what we owe directly to the IRS?
When I brought this to her attention, her response was as pictured below. To BLAME the PAYING customer for HER (or her staff) missing multiple documents in a provided file she had from the get go. She then said there was nothing she could do as far as her astronomical tax prep fee and couldnt have her staff working for free. This was extremely unprofessional. There was nothing hard or labor intensive about my taxes and that was evident by Krissy providing the initial estimate in less than an hour. Im broke, Ill be the first to admit it, and I dont have an extra $750 that Krissy pulled the ole bait and switch on me for, when I owe thousands in taxes. Truly shady business and now Im fighting for my money back when she could have acknowledged her mistake as quick as she was to point out mine and made it all go away. Stop telling customers you give free estimates, giving a totally inaccurate estimate, and then keeping their money when they are not happy with the REAL estimate you said you would do for free. Its a shame business is conducted this way.

Mr. S _{on Google}

Mar 24th, 2024

This was our first time using Krissy and it was the best experience. She is so fast and attentive and truly a blessing to our family. Her staff is amazing and it feels like home. We will be using Krissy every year now!

Bianca H _{on Google}

Mar 20th, 2024

Krissy was very fast and helpful with our taxes and she continues to be helpful with any questions I had. She is very professional and polite and I highly recommend her services. Thank you!

MadamOfMedia _{on Google}

Mar 11th, 2024

Ive filed my taxes here for 10 years straight! No issues, great customer service and I never owe the IRS! I love it here

Ivy McQuain _{on Google}

Mar 10th, 2024

I have been using Krissy for years to file my taxes. My entire family uses her and we do not have one single complaint! Shes amazing and attentive.