Best Western Plus Duncanville Dallas

Clean, spacious, great breakfast. Rooms: Very spacious Nearby activities: Not very far from down town
Apr 11th, 2024

I was staying here with my family. The bathroom in our room was full so I went to the bathroom in the lobby. The black bald lady with glasses got the keys and opened the door not only on myself but my friend that was used the restroom after me. When we asked her why she tried to humiliate us like that she said because you didnt ask to use the restroom there was no sign or anything indicating that 1. The bathroom wasnt open to the public, or 2. You had to have permission to use the restroom. When I explained that we were there with family she said your name isnt on the list no one ever made us put the names of all occupants in the room only the total number. When I pointed that out she made me leave the lobby and didnt allow me to go upstairs. So I went to my truck to wait on my family. That lady called 9-1-1 and lied and told them I was trespassing. After showing literal proof that I paid to be there with my family and having to go through the humiliation of being questioned in front of the whole hotel by police officers they told me to just sit in the back of the parking lot because she wasted their time I honestly feel like I might need to get a lawyer about this. I feel like because I didnt have on flashy clothes that I was discriminated against and wasted HUNDREDS of dollars just to be judged by a black woman as a black male. DO BETTER Safety: I felt unsafe and very unwelcome by the old black bald lady that wears different color glasses. If you are a black male please choose somewhere else as I can tell she looks down on us.
Apr 9th, 2024

I am very disappointed with this hotel after I have stayed here many times. On today I got notifications that my credit card was being charged a $31.00 fee after I already paid for my hotel room the other day. I went to the hotel to find out what was the $31.00 fee was for and the hotel employee told me it was for some dirty sheets and pillowcases that were in my room after I checked out. I have never been charged any extra fees until today. This hotel used to be my favorite hotel but now it is not anymore and before I left the hotel today I informed the employee that this hotel has lost my business from now on due to the extra charges. This entire hotel needs to be renovated, also management needs to make their employees clean the rooms and tubs better because the bathtub in my room was dirty. If I could give this place 0 stars I would do so
Apr 1st, 2024

Angelica's breakfast was delicious and her service was some of the best. Probably the highlight of my stay here.
Mar 28th, 2024

Mar 22nd, 2024