Truist

Mar 30th, 2024

ATM out of order not happy customer I have to drive 17 miles to another location.. waste of my money
Jan 10th, 2024

Great service and over all experience was exceptional.
Jul 2nd, 2023

I opened my BB&T account after graduating college in 2018 and have always been in good standing with them until they were bought by Truist. Ever since theres been nothing but issues and inconveniences. Yesterday, Monday 11/14/2022 I had a few hundred dollars of change to deposit and chose this branch because its closest to me now. Ive done this every year since I could work and never had any issues at my BANK. The teller before I could get any words out tells me they dont have a change counter and that the Tom Thumb across the street might have one (which charges 11%). I stated so everyone could hear that, you mean my own BANK wont take my money? And she said no sir. Absolutely I can understand them not wanting to count an obscene amount of change but its a bank that I have an account at? At least give me a somewhat decent option or inform me of a branch that does. This will be my last week banking with them. Good luck.
Sep 29th, 2022

Ive just opened up a account long story short I opened the account online but it wouldnt take my cash app card.. so I came into this location and uploaded the money $100, side note the young heavyset black lady that works in there has taken me every single time and idk what it is, I have not came in there with a attitude and i have smiled because I know how customers service work is but every single time its like Im on her nerves for even coming in there. So Im thinking with the new account I opened Im gonna get my debit card in the mail and she told me out her mouth that it takes 7-10 Business days and it has been well over. I called the customer service number because this location was closed for the day and come to find out the lady on the phone told me that no card has been ordered at all so Im wondering why she would tell me that and didnt bother to order the card when I deposited the money in the account. Then prior to this situation I went in because I needed my money and she had a attitude because I wanted to make the withdrawal. If this is what its about to be like banking with Truist Ill pass and close the account and find somewhere else to deposit my money.. if I could give this zero stars I would!
Sep 3rd, 2022