Pack 'N' Mail

They overcharged my mother by $60 on a package today. I understand they are a business that needs to make a profit - however this is ridiculous. She could have gone directly to USPS, paid $88 for priority mail and the package would be here in 3 days. Instead she went to Pack-n-Mail, paid $110 for USPS GROUND advantage (current retail $57 through USPS) and the package won't be here for about 2 weeks. When I lived in Denton I came to pack-n-mail multiple times and I enjoyed supporting this smaller business, but who can afford to continue supporting a smaller business if they are charging nearly DOUBLE or MORE? I say more because they quoted 180 for priority mail. Never again.
Mar 18th, 2024

Zero review Worst customer service ever! They are unprofessional including the manager who will defend another employee because he considers him a very good friend and a good worker! 3 of the employees talked and stared because me and my mom had a large amount of prepaid items to be shipped. I almost always buy something in their store if Im only shipping prepaid so Im at least doing business with them. I had something to purchase, but I left my wallet in the truck. I would have gone back to my truck for my wallet, but my experience was so horrible I will never return. Read other complaints! There are several complaint reviews very similar to mine.
Jan 10th, 2024

Shocking, third time closed on a day/time they should have been open, never know, so never gonna go back. And they seemed confused all the time..
Jan 3rd, 2024

Always pleasant and very helpful!
Dec 23rd, 2023

I use this place for all of my shipping needs! Hailey always takes excellent care of me and insures my items arrive at their intended location in a timely manner!
Dec 17th, 2023