Build-A-Bear Workshop

Apr 5th, 2024

Was here yesterday, and the line was taking a little long so my two year old got off from his stroller, and started playing with the miniature basketball accessory that is made with foam while waiting, and I heard the staff behind me whispered please dont throw our stuffs, and I told her its okay were buying it, and the staff passive aggressively said well I just dont want anyone to get hit mind you its a two year old playing with a very small, foam ball trying to enjoy while waiting in line I can understand if my son was playing rough but he was just gently playing alone not even near anyone. I got so upset and had my daughter put all the toys back, and left. Never coming back at this location. (Photo for reference on how tiny the ball was.)
Mar 28th, 2024

Awesome experience for my kid when she has her 6th bday.
Mar 20th, 2024

Mar 3rd, 2024

The Build-a-Bear workshop at the Dallas Galleria has excellent customer service. Even when they're really busy they still take the time to go through all the motions with your child to make their experience special and memorable. They do the magic heart stuff where you make a wish, kiss the heart, make it best etc. before they sew the heart into the bear. They have a pretty large selection of bears and other animals to start off, then a decent amount of clothing and accessories. If the store gets too crowded they will rope off the entryway so more people don't enter, which is nice because your dealing with small children and it can get a bit chaotic. Even the cashier's are friendly and take their time checking you out. Our local mall only has a small BaB kiosk, and it is just NOT the same experience, definitely go to a large workshop.
Jan 26th, 2024