Allen Edmonds

Jan 23rd, 2024

Jan 17th, 2024

I have been a customer of Allen Edmonds since 2003. I have several Allen Edmonds shoes, boots, and belts in my wardrobe. I have been a customer of Allen Edmonds Dallas before the store relocated from Northpark to West Village several years ago. For most of that time, Barbara, the store manager has been my go-to for ordering new shoes, boots, and belts and for returning shoes and boots for recrafting. Barbara believes in the Allen Edmonds brand and always ensures that I am satisfied with their products and services. I appreciate her candor and her recognition of my attention to detail in Allen Edmonds products.
Dec 26th, 2023

Dec 17th, 2023

Service was far from great. I was told to shop with Allen Edmonds from my associates as they make such a great product. I finally pulled the trigger and bought a pair online. I thought the shoes were great and decided to purchase another pair and matching belts during the Black Friday event. Being in sales my time is limited and I wouldnt be able to shop until the following Sunday, so I purchased online to ensure I was able to take advantage of the sale. After receiving my shoes, I realized I ordered the wrong fit. That Sunday I went in person to exchange, but I didnt feel very welcomed. Upon arriving a woman (a manager?) was clearly upset that I didnt purchase in store and made it a point to express her feelings. She offered accessories in a way that wasnt helpful. It felt like she wanted me to purchase something in return for brining my online problem to her. I understand now that they are on commission and I would be happy to build a relationship with someone to ensure they receive credit for the sale, but it will not be at this store. I will be sure to shop at another location after my experience here. After the exchange I was told I should receive the new pair in about 5 business days. After receiving no update I called this morning for a shipping update. The man on the customer service line mentioned the shoes were on back order and I shouldve been told at the store. I wasnt going to post a review, until I was updated on an actual eta of my shoes.
Nov 19th, 2023