The UPS Store

This is convenient for me but one of the guys working at this location is miserable and sarcastic.    I will go out of my way in future to avoid this store.  Everyone very nice in the Lemmon Avenue store, worth a few extra miles.
Nov 6th, 2022

Great customer service and professional packaging done very efficiently, I recommend using this establishment.
Feb 12th, 2022

Good service. Thank you for help
Sep 24th, 2021

The worst experience I've had in a very long time. Last night I walked in around 6:27pm. First I didn't know they close so early. Business people that have to just do return and business before that because these people just don't care. I thought I prepared myself for anything so I printed a QR code and struggle with a big heavy box to the second floor. Parking, there's no parking but that another thing. The valet guys were kind enough to hold my car while I return two items. Well, the guy behind the counter did not allowed me to go to my car and get my work laptop so I can show him the QR code. It was 6:29pm and even though I asked him to just allow me, to go out and back in he furiously said no. So I was a little rude and told him I was going to get the QT code from my phone but that I had to log of my personal Amazon account to log in to my business one. He yelled at me to leave the store and I refused. He even told me that he was going to be late to his next job and that he had bills to pay. He started slamming things around and messing with the register. He went to the back and made a call and while he was taking to someone he said "these people, the same people as alway". I was rude to him and told him that if he had just allowed me to get the QR code from my laptop we would all be fine and he didn't even say sorry. He even slammed the box of my return to the floor when I left. Honestly, if I had anyone else I would have thought he was going yo hit me or something. I don't get his name but he was working the closing shift on 2.28.22.
Feb 28th, 2022

The UPS location is a mainstay for residents Of Highland Park; personalized service for the residents of HP. The staff is amicable, they provide efficient service and know everyone who has a mailbox. Most of the box holders are old guard Highland Park, who use this location to receive mail; instead of their home address. Many residents like myself have more than one home, and this location serves as a central hub. As most of the old guard establishments in HP are, there is a reason for this privacy. This is not a typical drop-off location for UPS, not by any means. The negative reviews are not indicative of the service; the perception may be that staff is rude, which is not the case. I have had my mail sent to this location for over 15 years, perfect service.
Jan 17th, 2022