Hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Chamber Rating

Verified Member
4.7 - (563 reviews)
509
12
4
11
27
Read Our 563 Reviews

Chamber Rating

Verified Member
4.7 - (563 reviews)
509
12
4
11
27
  • Herb Brown

    So they replaced a water heater for me 4 years ago and everything was great. It stopped working and is under warranty, so I figured it would be easy to get it fixed. Not so much. Was told they would be arriving between 11 and 1 so I took the rest of the day off and went home. The technician arrived between 5:30 and 6. Told me the parts supply warehouse closed at 5 so there was nothing he could do to get the hot water working today. Also told me there is no power going to the water heater so I need an electrician. I had already checked the power before calling for service but thought I would check again. Sure enough, 120 volts. Sounds like the guy just wanted to go home. Called them again as they are supposed to be here in the morning. Rinse, repeat. Not sure what has changed in 4 years but I would not recommend.
    Jan 15th, 2024

  • Steve Kopinski


    Jan 12th, 2024

  • Bowman Ashe

    Prompt and professional. Knowledgeable, courteous and efficient. Strongly recommend.
    Jan 10th, 2024

  • Mici Frisco


    Jan 9th, 2024

  • Christopher Harris

    Update: Initial experience was great. It's been three years since the install. I was having some AC work done and we were checking on a PVC drain line. We opened the hot water heater closet to confirm that it was from the hot water heater and not from an AC Unit. At some point after install, the 2X4 wooden mount that they used to install the unit has detached from the drywall on the left side. (It was installed into a stud on the right side, and into drywall on the left...and as a result the left side is completely hanging free). It's a gas unit, and the AC guy notes that if they had just run a longer 2X4 (like 14 more inches) they could have attached it into the stud on the left side as well and that I should call them back out. He also noted that the drywall screws seemed to not be long enough to hold well. I put in a call and speak with the gentleman who answered. He asked if the unit was still working, and I told him it was...that it just needed to be reattached to the wall before it completely detached and fell on the gas/water pipes underneath it. He said it doesn't sound like a repair call, but someone would get back to me. I wait about three weeks, and then I send a follow-up email. I got this response that evening from Mai. "Thank you for sending this email. We will review and get back to you as soon as possible. " That was a week ago. I followed up with a reminder email a couple days later, with no response to that one. Apparently, we'll get back to you means "ignore their customer and hope the problem goes away". My advice, buy a Navien unit (it's great!)...but get it from someone else who will be there if their installation work needs some TLC down the road.
    Jan 8th, 2024

Read Our 563 Reviews

About
NTX Plumbing & Air

For over a decade, NTX Plumbing & Air has tirelessly worked to ensure that homes and businesses in Dallas receive the highest level of service. With a steadfast commitment to technical excellence and customer satisfaction, we aren’t just fixing pipes or HVAC systems; we’re weaving the very fabric of dependable service into the community. At NTX Plumbing & Air we have a mission to serve customers with the utmost integrity and professionalism. Our values of honesty, quality, and community are not just posters on the wall but a compass that directs our daily undertakings. From routine maintenance to emergency repairs, trust only the professionals at NTX Plumbing & Air.

Contact Info

Questions & Answers

Q What is the phone number for NTX Plumbing & Air?

A The phone number for NTX Plumbing & Air is: (469) 812-0736.


Q Where is NTX Plumbing & Air located?

A NTX Plumbing & Air is located at 2643 Royal Ln, Dallas, Texas 75229


Q What is the internet address for NTX Plumbing & Air?

A The website (URL) for NTX Plumbing & Air is: https://ntxplumbing.com/?utm_campaign=gmb


Q What days are NTX Plumbing & Air open?

A NTX Plumbing & Air is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed


Q How is NTX Plumbing & Air rated?

A NTX Plumbing & Air has a 4.7 Star Rating from 563 reviewers.

Hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Ratings and Reviews
NTX Plumbing & Air

Overall Rating

Overall Rating
( 563 Reviews )
509
12
4
11
27
Write a Review

Herb Brown on Google

image So they replaced a water heater for me 4 years ago and everything was great. It stopped working and is under warranty, so I figured it would be easy to get it fixed. Not so much. Was told they would be arriving between 11 and 1 so I took the rest of the day off and went home. The technician arrived between 5:30 and 6. Told me the parts supply warehouse closed at 5 so there was nothing he could do to get the hot water working today. Also told me there is no power going to the water heater so I need an electrician.
I had already checked the power before calling for service but thought I would check again. Sure enough, 120 volts. Sounds like the guy just wanted to go home. Called them again as they are supposed to be here in the morning. Rinse, repeat.
Not sure what has changed in 4 years but I would not recommend.

Business Response on Google Jun 12th, 2019
Hi Herb! Thank you for the time you took to write this review! We appreciate you as a customer.

Steve Kopinski on Google

image

Business Response on Google Jun 3rd, 2023
Thank Mr.Kopinski for the 5 Stars!!

Bowman Ashe on Google

image Prompt and professional. Knowledgeable, courteous and efficient. Strongly recommend.


Mici Frisco on Google

image


Christopher Harris on Google

image Update:
Initial experience was great. It's been three years since the install. I was having some AC work done and we were checking on a PVC drain line. We opened the hot water heater closet to confirm that it was from the hot water heater and not from an AC Unit.
At some point after install, the 2X4 wooden mount that they used to install the unit has detached from the drywall on the left side. (It was installed into a stud on the right side, and into drywall on the left...and as a result the left side is completely hanging free). It's a gas unit, and the AC guy notes that if they had just run a longer 2X4 (like 14 more inches) they could have attached it into the stud on the left side as well and that I should call them back out. He also noted that the drywall screws seemed to not be long enough to hold well.
I put in a call and speak with the gentleman who answered. He asked if the unit was still working, and I told him it was...that it just needed to be reattached to the wall before it completely detached and fell on the gas/water pipes underneath it. He said it doesn't sound like a repair call, but someone would get back to me. I wait about three weeks, and then I send a follow-up email.
I got this response that evening from Mai.
"Thank you for sending this email. We will review and get back to you as soon as possible. "
That was a week ago. I followed up with a reminder email a couple days later, with no response to that one. Apparently, we'll get back to you means "ignore their customer and hope the problem goes away".
My advice, buy a Navien unit (it's great!)...but get it from someone else who will be there if their installation work needs some TLC down the road.

Business Response on Google Sep 18th, 2019
Thanks for the awesome review, Christopher! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If there’s anything else we can do for you, your family, or people you care about please contact us. - Mai w/NTXPlumbing

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Overall Rating

Overall Rating
( 563 Reviews )
509
12
4
11
27

Write a Review

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