Geek Squad

Be careful. After the purchase, the delivery service is TERRIBLE and unreliable. Once the store has your money, nobody knows anything! Next time, we'll shop elsewhere and pay more.
Feb 27th, 2023

Guy driving van in Mesquite on 635 was tailgating car I am a passenger in, we changed lanes to avoid a problem, he changed behind us and continued tailgating. We were finally able to get away from him, he passed us by, gave us a nasty look and yelled at us. This happened on northbound 635 near the Military/ Scyene Road exit today, January 7th, around 3:20pm. WE tried to call 911 but couldn't get thru. So freaking scary. Couldn't catch the van number, never got a good look at it.
Jan 25th, 2023

Made appointment as suggested. Opened account. Drove 68 Nikes one way only to be told they could not service product. But when scheduled appointment they said they could
Sep 4th, 2022

Responsive, helpful
Jul 14th, 2022

Service rep was great. But corporate processes are horrible. First - they failed to order a part that any technician would have known was the issue, necessitating a second appointment. Second - the first appointment available was almost 2 weeks after the first call, and after ordering the necessary part, it was another 2 weeks. If I'd been without a major appliance for that long, it would beg the question whether the warranty was even worth what I paid. The only reason that I'm having Geek Squad service my appliances is because I already bought the extended warranties. Next time will either not buy from Best Buy to begin with or will get service warranty from a different company. (And with this level of disservice, I'm frankly shocked that Best Buy remains in business.)
Nov 24th, 2022