Potbelly

Food was a W cant lie, staff were friendly and the atmosphere was inviting and clean.
Mar 25th, 2024

Decent size sandwhich shop which is clean. I had the meatball and it tasted really good. Bread was toasted and meatballs were hot. Marinara sauce was good. Will be back to try more. Parking can be a mess so prepare for that.
Oct 25th, 2023

We placed an order at 12:30 pm from the Potbelly website. Doordash came with the wrong order. He said that the restaurant gave him this order. He went back to Potbelly to switch it out. The person there told him that they couldn't give him the correct order anymore, that I needed to call for it and figure out how to get it. At 1:30, I called and they said that they gave him the right order. We actually looked at it, and it was the wrong order, so they lied. They said they would send it out with another DoorDasher. At 2 pm, we still had not received it, so I called again. The general manager said again that it was the original DoorDasher's fault, that they don't know what he did with our food. I told her that we LOOKED at the food he was given and that it was wrong. We were now 1.5 hours AFTER we placed our order. She refused to apologize and just said we needed to just wait, and she hung up on me. Another 15 minutes passed, so my coworker just drove to Potbelly and our food was still just sitting there. She picked it up, and 2 hours and 15 minutes later, we ate our freaking lunch. The general manager was rude and argumentative with my coworker. There was no apology, nothing. I would like my delivery fee reimbursed, you know, since we had to come pick it up. Also, maybe some customer service training. We have never had Potbelly before. And we will never have it from here again. Sad because the sandwiches were actually really good (except the oil I didn't ask for that they put in my sandwich).
Jun 26th, 2023

The amazing service
Jun 20th, 2023

Good
May 31st, 2023