Farmers Insurance - Todd Campbell

May 31st, 2023

Mar 14th, 2023

Norberto is a very knowledgeable and personable person. Any questions I had he was able to assist me in the right direction. He made me feel like a friend and not a customer. Definitely recommend the office and definitely recommend coming to work with the team!
Nov 20th, 2022

I had been with a different Farmer's agent (Spencer Colgaizer) for 3 years with absolutely no problems-they were great. In 2020, I was automatically transferred to Todd Campbell's agency (I'm assuming the other agency closed). I received significant rate increases every year (I was claim free) after the switch. I honestly should have left immediately-- even the very first interactions I had with Todd was having to follow up on a policy change request we had discussed that he forgot to make. So fast forward to about 4 months ago--my premiums on both my car and home had doubled since I was switched to Todd's agency, and he was unable to bring them down to a more reasonable level. An insurance broker suggested I look into switching agents rather than companies, so I did (big mistake). The other agent (Kimberly adams) was even worse, which i thought was impossible. So I canceled my policies, even signing a verification letter Kim sent me, and switched to another company (best decision ever) now saving $50 a month. Then, I received an email this month from Todd's office telling me that my mortgage company wouldn't pay my premium (of course, they had already paid the new company months ago), and that to cancel my policies I needed to provide my declarations page from my new insurance. I responded that I had already cancelled with the other agent a few months ago.. Todd emails me back telling me that I have to pay regardless, either to them by the 5th of December or complete my transfer then pay the other agent... So, then I had to try to figure out what happened...because that's the job of a former 6 year claim-free Farmer's customer apparently... Luckily, I found a very kind Farmer's employee (Cole Tacker) at a DIFFERENT agency who actually took the time to look into what happened-it seems like kim adams-who is no longer an agent- dropped the ball on transferring my policies correctly. So although the transfer was not Todd's fault, he was clearly unwilling to go to any lengths to try to figure out what happened or acknowledge that I had cancelled my policies and the company screwed up. **update--Todd did personally call me after I wrote this review and apologize, stating he would have everything taken care of, so I do appreciate that.
Nov 14th, 2022

Friendly staff with great prices!!!
Oct 24th, 2022