White Rock Insurance Services

Hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Chamber Rating

4.5 - (28 reviews)
24
1
0
0
3
Read Our 28 Reviews

Chamber Rating

4.5 - (28 reviews)
24
1
0
0
3
  • Taddy Mason

    Absolutely terrible! No one every answers the phone. Email responses take weeks. This company moves at a snails pace. Quite literally the worst customer service I have every experienced. I needed to update my car insurance when I was selling a car. The company took so long to get back to me I had to go with a different insurance provider.
    Mar 12th, 2024

  • weslee haynes

    I have tried calling this agency numerous times over the last 2 months and have left countless voicemails to discuss the homeowners policy I have with them. I have had 2 separate people respond to my emails that I will hear back same day and never get a call. I have made it pretty clear that it is urgent that they call back and they still do not. It seems like the only time they get back to you is when they want you to buy something.
    May 31st, 2023

  • Victoria Lee

    Terrible customer service. Still being charged for cancelled policies and cars I do not own. I cannot get anyone on the phone. When requested to talk via phone they do not follow through. Do not recommend. Not easy to work with, get questions answer, or resolve issues.
    May 1st, 2022

  • Nathalie Amador


    Jan 29th, 2022

  • Maci Ponfick


    Oct 28th, 2021

Read Our 28 Reviews

About
White Rock Insurance Services

White Rock Insurance Services is located at 6510 Abrams Rd #400 in Dallas, Texas 75231. White Rock Insurance Services can be contacted via phone at 214-379-7431 for pricing, hours and directions.

Contact Info

  •   214-379-7431

Questions & Answers

Q What is the phone number for White Rock Insurance Services?

A The phone number for White Rock Insurance Services is: 214-379-7431.


Q Where is White Rock Insurance Services located?

A White Rock Insurance Services is located at 6510 Abrams Rd #400, Dallas, TX 75231


Q What is the internet address for White Rock Insurance Services?

A The website (URL) for White Rock Insurance Services is: http://www.myinsurancerocks.com/


Q What days are White Rock Insurance Services open?

A White Rock Insurance Services is open:
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed


Q How is White Rock Insurance Services rated?

A White Rock Insurance Services has a 4.5 Star Rating from 28 reviewers.

Hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Ratings and Reviews
White Rock Insurance Services

Overall Rating

Overall Rating
( 28 Reviews )
24
1
0
0
3
Write a Review

Taddy Mason on Google

image Absolutely terrible! No one every answers the phone. Email responses take weeks. This company moves at a snails pace. Quite literally the worst customer service I have every experienced. I needed to update my car insurance when I was selling a car. The company took so long to get back to me I had to go with a different insurance provider.

Business Response on Google Mar 16th, 2024
Taddy. So sorry to hear about your experience. I actually do not see your name in our client database. Nor do we see any type of correspondence from you. Nonetheless. We're sorry to hear about your experience, whether it's from our agency or a different White Rock agencies in Texas.Best wishes,WRIS

weslee haynes on Google

image I have tried calling this agency numerous times over the last 2 months and have left countless voicemails to discuss the homeowners policy I have with them. I have had 2 separate people respond to my emails that I will hear back same day and never get a call. I have made it pretty clear that it is urgent that they call back and they still do not. It seems like the only time they get back to you is when they want you to buy something.


Victoria Lee on Google

image Terrible customer service. Still being charged for cancelled policies and cars I do not own. I cannot get anyone on the phone. When requested to talk via phone they do not follow through. Do not recommend. Not easy to work with, get questions answer, or resolve issues.

Business Response on Google Apr 19th, 2022
Victoria - Apologies for the unfortunate scenario. We show that you and your vehicle were removed from the auto policy but your banking info remained on the active policy after. The other policyholder has come forward with their proper payment info and we have processed the refund back to your bank account.Again, apologies for the inconvenience of this unfortunate situation from the split of your policy.Respectfully,

Nathalie Amador on Google

image


Maci Ponfick on Google

image


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Overall Rating

Overall Rating
( 28 Reviews )
24
1
0
0
3

Write a Review

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