The Cleaning Authority - Dallas

Services: Standard cleaning, General housekeeping
Jun 22nd, 2023

Services: General housekeeping, Deep clean
May 18th, 2023

Services: Standard cleaning, General housekeeping, Deep clean
May 7th, 2023

Loved the clean! They cleaned things that had probably never been cleaned before and left a nice sparkling house. Definitely worth the extra price charged for the first deep clean. The team was running quite late, so it would have been nice to get a phone call with an updated arrival time (they arrived 55 minutes after the scheduled time). I get that things like cleaning appointments before mine could run late, but a courtesy call would be good. We had some minor issues that I will discuss with the manager in order to make sure we're good for next time, but they were the kinds of things one would expect as a team gets used to your house. We will be using TCA on a biweekly basis, and I look forward to coming home to the house looking like this every other week!
Jul 1st, 2023

Pictures showing how they made up bed, left toothpaste in the sinks. Very lousy job. Claimed they didn't speak English but I saw their instructions were printed in Spanish. They were instructed to focus on the laundry room; but, they did NOT EVEN GO in the laundry room. There is no way that lady passed a background check. I was told the Cleaning authority gave all their employees background checks. I believe that is a lie. If my credit card is charged I will protest. The cleaning Authority has done this too many times to me. On June 9th and May 26th, the crew did a good job. May 12th a horrible job, horrible job, but I paid anyway because there was a misunderstanding about the start time and I felt bad they had to wait so I generously paid anyway and spent time cleaning myself after they left. I will not pay this time. I was here the whole time on June 23th watching them and they didn't care. What does "hand wipe" mean? The lady yesterday used a feather duster that just stirs up dust and then it resettled. I never ask them to wash a dish, load or unload dishwasher, or wash any sheets. They did a bad job of vacuuming, dusting, cleaning bathrooms. They did not clean any ceiling fans. Absolutely 100 percent didn't handwipe doors and door frames, did not clean front of cabinets, did not touch baseboards. Window sills. Did not hand wipe kitchen furniture (bar stools) as the instructions read. I have been having my house cleaned every 2 weeks for 25 years and this was by far the worse job I have ever seen. Read my other Google reviews. All of my Google reviews are good. The way the lady made up the bed just screams I don't care!!!
Jun 22nd, 2023