Jacksons Home & Garden

Brennan was so helpful in choosing pots for our backyard! Everyone is friendly and so knowledgeable about what is needed for our landscaping renovation. Jacksons sells high quality and beautiful pottery. We will be back for more!
Mar 24th, 2024

Jackson's has a great selection of plants.
Mar 14th, 2024

Nice place. Central location.
Feb 29th, 2024

This place is amazing but no one answers the phone. Good luck getting your questions answered.
Nov 28th, 2023

Very nice store with good selection of quality products. However, I ordered.~$10K of patio furniture in early November. They checked the manufacturers inventory (and showed me the inventory report) and told me that I could expect shipment the first week of December, with no problem receiving the furniture before Christmas. I paid and went on my way. One week later, They sent me an email saying that my updated ship date was mid-February of 2024, a 2.5 month delay. When I called, they said they were going to do some follow-up to sort out the confusion. Four weeks later, I still had not heard anything so I called again. This time, they repeated the mid-February date explaining that the delay was because of the holiday season, but said that was not a commitment either and it could be later, and it was not an option to cancel my order (so I could buy a different set somewhere else). Told me what I wanted to hear to get the sale. Lack of follow-up and communication upon escalation. And no effort to make the situation right other than a promise for status updates in the future. Very disappointing first experience with Jacksons. Update: To Jackson's owner, I appreciate the response and understand vendor delays, but did or your team look into the issue before you responded? Did it really delay 2.5 months in 4 days? I actually received an email response to my inquiry on 12/14 quoting an 'estimated ship date' of 12/11. It was when I called that I was told to disregard that confirmation and that the best estimate was mid to late April because they were really busy due to the holidays (a patio furniture manufacturer?). I'll leave it alone at this point, but the poor communication and lack of any accountability is really disappointing. Seems like a nice store...hope the feedback helps them to be better.
Jan 4th, 2024